Outbound Tele Sales Agent

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $45k - $60.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

☎️ Telesales

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Conduct outbound calls to members to promote and schedule virtual appointments • Communicate the benefits of scheduling virtual appointments and how they enhance members' healthcare experience • Use persuasive techniques to encourage members to schedule appointments • Address member questions and concerns regarding virtual services • Maintain detailed call records, member responses and scheduled appointments in the CRM system • Follow up with members, outside entities and providers • Complete member and provider inquiries efficiently to achieve service and quality goals • Collaborate with team members and supervisors to achieve weekly and monthly scheduling targets • Stay informed about healthcare services and offerings • Follow compliance and regulatory requirements when handling member information

🎯 Requirements

• Ability to connect meaningfully with customers to build emotional engagement and customer advocacy • Ability to simplify complexity and integrate internal efforts to deliver an optimal customer experience • Comfort working in a telephonic intensive environment • Passion for contributing to an organization focused on continuously improving consumer experiences • Bachelor's degree (preferred) • Telephonic sales experience (inbound, outbound) (preferred) • Understanding of value-based primary care and/or Medicare Advantage (preferred) • Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance (preferred) • Minimum download speed of 25 Mbps and upload speed of 10 Mbps for home internet • Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information

🏖️ Benefits

• Bonus incentive plan based on company and/or individual performance • Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Remote work • Occasional travel to Humana offices for training or meetings • Home internet service requirements and dedicated workspace support for work-from-home employees