Senior UX Language Researcher – Variable Staffing Pool

Job not on LinkedIn

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $104k - $143k / year

⏱ Part Time

🟠 Senior

🧬 Research Scientist

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Analyzing conversational transcripts for industry standard metrics like accuracy, fallback rate, hallucination rate etc. • Familiarity with LLMs; how they work, how to prompt them effectively, and how to evaluate the quality of their outputs • Familiarity analyzing conversational chat and call transcripts with tools like Python, R, SQL • Experience managing transcription and annotation projects including for LLM-based metrics • Deep knowledge of language data labeling best practices, including transcription and annotation for conversational data • Providing data quality expertise cross-functionally and advocating for best practices • Delivering high-quality work in a fast-paced environment • Working autonomously with minimal direction • Contributing to process improvements to reduce time and improve output • Improving software tools by identifying bugs and suggesting enhancements • Diving deep into issues and implementing solutions independently • Proactively addressing issues and problems • Keeping up with changing project conventions and priorities • Label, evaluate, and ensure the quality of datasets • Work closely with UX, Product and Engineering to understand data ambiguities and resolve issues in conversational data • Conduct in-depth qualitative error trend analysis, developing action plans to enhance data quality • Conduct in-depth quantitative data analyses to develop new metrics for tracking conversational experience performance and drive enhancements to the user experience

🎯 Requirements

• 5+ years of related experience • 2+ years of computational linguistics, language data processing, semantics, or syntax experience • Bachelor's degree or equivalent • Experience in natural language data labeling, data annotation, linguistic annotation or other forms of data markup, as well as working cross-functionally with different stakeholders • Experience using Python, R, SQL for language data analysis • Experience using Microsoft Excel for data analysis, formulae, and data visualization

🏖️ Benefits

• paid time off • 401(k) retirement savings plan • employee assistance program • business travel and accident