Customer Sales & Service Manager

Job not on LinkedIn

🔥 19 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Humus Recruitment N.V.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💼 Consulting

📦 Logistics

⚖️ Legal

Consulting • Logistics • Legal

Humus Recruitment N. V. is a human resources solution company based in Suriname, dedicated to facilitating the growth of individuals, businesses, and communities through innovative recruitment services. The company emphasizes values such as trust, integrity, and engagement, striving to connect local talent with global opportunities. Humus Recruitment provides a range of services including recruitment consulting, payroll services, career management, and visa immigration services, all aimed at helping clients find the best candidates suited to their strategic needs.

📋 Description

• Manage and develop Team Leaders/Supervisors to achieve account performance, customer service, quality, productivity, and performance targets • Monitor operational results, schedule adherence, call handling, attendance, and other key performance indicators • Analyze performance results and implement corrective actions where required • Work closely with Quality, Training, IT, Finance, HR, and Operations to support efficient business operations • Manage performance and productivity objectives • Identify opportunities to improve processes and cost efficiency • Ensure operational decisions support account revenue • Maintain effective client relationships and manage client expectations • Communicate relevant information to the team • Ensure customer expectations and service standards are met • Coach and develop Team Leaders • Oversee employee performance and development matters • Promote a positive, accountable, and continuously improving team environment

🎯 Requirements

• Proven leadership experience with a track record of consistently meeting performance targets • Experience managing and leading remote teams • Experience in a customer service, sales, contact center, or similar operational environment • Excellent communication skills in English and Dutch, both verbal and written • Strong knowledge of customer service operations, performance management, and productivity targets • Strong analytical and problem-solving skills • Ability to monitor KPIs, analyze performance results, and implement appropriate corrective actions • Strong coaching, mentoring, and people management skills • Ability to motivate and engage team members and address performance issues effectively • Strong organizational skills with the ability to manage priorities and multiple tasks • Self-motivated, resilient, flexible, and adaptable • Calm and methodical approach to decision-making • Strong interpersonal and stakeholder management skills • Ability to work effectively with multiple departments, including Quality, Training, IT, Finance, HR, and Operations • Ability to learn quickly and maintain expert-level knowledge of complex products, systems, and client updates • Proficient in working with multiple applications within a Windows-based computer environment • Willingness to work on a roster basis, including weekends and public holidays, according to client requirements • Willingness to develop knowledge continuously, skills, and professional capabilities

🏖️ Benefits

• Fully Remote • Company-paid health insurance • A monthly internet allowance will be provided to support the remote-working arrangement • The company will provide all equipment required to perform the role • The company will contribute 50% towards the applicable pension and FVO contributions