Systems Operations Analyst

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $70k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Hungryroot

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏥 Healthcare

📦 Logistics

🍽️ Food & Beverage

Healthcare • Logistics • Food & Beverage

Hungryroot is a personalized, healthy food delivery service that focuses on making healthy eating accessible and convenient. The company offers tailored meal plans and easy-to-prepare recipes that cater to a variety of dietary preferences and goals, including gluten-free, vegetarian, high-protein, dairy-free, and more. Customers can save time on meal planning, shopping, and cooking, while reducing food waste and saving money. Hungryroot emphasizes fresh, whole foods and provides a wide range of meal options to support different nutritional needs. It aims to help customers achieve their health goals, such as reducing inflammation or increasing energy, with a flexible and budget-friendly subscription model.

📋 Description

• Monitor fulfillment systems, integrations, and site requests during evening hours • Investigate stuck or failed orders, inventory mismatches, and shipping issues using SQL, logs, and AI-assisted tools • Use AI-assisted coding with Claude and Cursor to understand Python/Django code, make small fixes, and build scripts and automation • Escalate complex issues to the Sr. Manager of Fulfillment Systems with a clear summary of the issue, impact, attempted solutions, and recommended next steps • Document fixes and improve runbooks so repeat issues are solved faster • Support building new features, reporting, and process improvements during the day • Serve as the first point of contact for fulfillment sites during the second shift • Monitor the order management system during every other weekend’s Sunday order release • Investigate fulfillment platform and integration issues

🎯 Requirements

• Bachelor’s degree (industrial engineering, computer science, supply chain, etc) • Exposure to fulfillment, warehouse, or supply chain operations (internships, co-ops, coursework, and WMS/OMS experience all count) • Hands-on use of AI-assisted coding tools (Claude, Cursor, Copilot), and the judgment to review, understand, and verify the code they produce • Working knowledge of SQL • Basic familiarity with Python • Strong troubleshooting and critical-thinking skills • Clear written and verbal communication • A willingness to learn, an open mind, and the ambition to grow • Mon-Fri, 3-11pm ET; first month 9am-5pm ET for training • Every other weekend availability for issue monitoring and Sunday order release • Must be able to work remotely anywhere in the U.S. • Employer will not sponsor applicants for work visas • Nice to have: Industrial engineering or supply chain background • Nice to have: Experience with Python, Django, JSON, and APIs • Nice to have: ERP or WMS experience • Nice to have: Jira, Confluence, or similar collaboration tools

🏖️ Benefits

• Remote-first: work from home, work from our NYC office, work from anywhere in the U.S. - you decide! • Equity • Unlimited vacation policy • Universal paid parental leave • Monthly Hungryroot credit for delicious, healthy groceries • Comprehensive health, vision, dental, and life insurance • 401k with Company Match • A work from home stipend to support your initial home-office setup • Annual company retreat • Regular virtual team events