IT Operations Manager – ITSM

🔥 14 hours ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $127k - $158.7k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

👻 Ghost score 0%

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Terumo Blood and Cell Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1964

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

Terumo Blood and Cell Technologies is a global leader in blood management solutions, specializing in the collection, processing, and delivery of blood and cell-based therapies. The company offers a range of innovative products and services, including automated blood collection systems, pathogen reduction technologies, and therapeutic apheresis solutions. With a strong commitment to improving patient care, Terumo Blood and Cell Technologies provides critical support to hospitals, healthcare providers, and biotechnology companies, ensuring the highest standards of service and safety in blood and cell therapy.

📋 Description

• Lead and mature ITOM capabilities beyond initial implementation into sustained operational excellence • Expand discovery coverage and improve CMDB data quality • Enable automation and reduce operational labor • Develop and maintain integrations with external systems such as monitoring tools and CMDB feeders • Automate workflows to improve efficiency • Collaborate with infrastructure, cloud, security, and application teams • Ensure reliable discovery, strong CMDB governance, and actionable service visibility • Enforce CI class modeling, data governance, and alignment with security, risk, and enterprise standards • Own the global CMDB, including standards, naming conventions, monitoring, reporting, and remediation • Manage and mentor the ServiceNow Discovery Lead position

🎯 Requirements

• Bachelor’s degree in Computer Science, or equivalent education and experience may be considered • ITIL Foundation or higher certification • 7+ years of IT experience in enterprise infrastructure and cloud environments (AWS, Azure, GCP) • 3–5+ years working with CMDB, Configuration Management, ITSM, ITOM, or Service Asset & Configuration Management • Experience administering or governing CMDBs • Experience within a multinational enterprise environment • Experience with Configuration Management governance and operational processes • Preferred experience in ServiceNow CMDB, CSDM, Service Mapping, Event Management, and Discovery • Deep understanding of networking, operating systems, and modern infrastructure concepts • Knowledge of ServiceNow CMDB, ServiceNow Discovery, ServiceNow Service Mapping, CSDM, ITIL Service Asset & Configuration Management, infrastructure and cloud technologies, ITSM and ITOM processes, and data governance/data quality management • ServiceNow certifications such as Certified System Administrator or Certified Implementation Specialist preferred

🏖️ Benefits

• Multiple group medical, dental and vision plans • Robust wellness program • Life insurance and disability coverages • Group accident, hospital indemnity, critical illness, and pet insurance • 401(k) plan with matching contribution • Vacation and sick time programs • Recognition, well-being, and work-life programs • Pre-employment substance abuse testing and detailed background verification