Director of Franchise Performance – Essentials Portfolio

🔥 7 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $142.5k - $190k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Hyatt

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

✈️ Travel

🛒 Retail

Food & Beverage • Travel • Retail

Hyatt is a global hospitality company that operates a range of hotels, resorts, and vacation properties. Known for its commitment to providing exceptional guest experiences, Hyatt offers various accommodation options, from luxury to more affordable stays. The company also focuses on sustainability and community engagement, ensuring responsible business practices in the hospitality sector.

📋 Description

• Serve as liaison between Hyatt Hotels Corporation and franchise owners and third-party management companies for the Essentials Portfolio • Coordinate with Development, Product & Brand Design, RAMP, Sales, Openings & Conversions, Marketing, Purchasing, IT, Finance, Legal, F&B, Brand Support, and Facility Management • Respond to and resolve owner and management company needs to support efficient hotel operations • Hold performance reviews with owner/operators to ensure accountability and understanding of Hyatt’s Core Metric performance expectations • Provide feedback to optimize hotel performance • Enforce Hyatt accountability programs, including Focused Improvement Policy, Brand Protection Program, Quality Assurance Audits, Brand Compliance Program, and renovation policy • Strategically support delivery of brand initiatives • Build relationships with key business stakeholders and develop understanding of business strategies, processes, and systems • Provide Commercial Services guidance in Sales, Revenue Management, and Marketing to grow asset top-line revenue and increase Hyatt’s fees • Hold owner/management companies accountable for market share and brand health performance

🎯 Requirements

• 5+ years of experience in same field, industry, or other equivalent business/function role • Bachelor’s degree in hospitality or a related field preferred • Fluent in Microsoft Office suite of products • Proficient in ChatGPT or other LLMs • Ability to collaborate with franchise owners, third-party management companies, and internal stakeholders • Ability to hold owners/operators accountable for market share and brand health performance • Results-driven and aligned with Hyatt’s values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing

🏖️ Benefits

• Annual allotment of free hotel stays at Hyatt hotels globally • Flexible work schedule • Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription • Discount at the on-site fitness center • Global family assistance policy with paid time off following the birth or adoption of a child • Financial assistance for adoption • Paid Time Off • Medical • Dental • Vision • 401K with company match • Annual bonus eligibility