RMS Support Manager, LATAM

🔥 47 minutes ago

🌐 United States, Mexico, +1 more countries – Remote

🇺🇸 United States – Remote 🇲🇽 Mexico – Remote 🇨🇦 Canada – Remote

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $102k - $120k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Hyatt

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

✈️ Travel

🛒 Retail

Food & Beverage • Travel • Retail

Hyatt is a global hospitality company that operates a range of hotels, resorts, and vacation properties. Known for its commitment to providing exceptional guest experiences, Hyatt offers various accommodation options, from luxury to more affordable stays. The company also focuses on sustainability and community engagement, ensuring responsible business practices in the hospitality sector.

📋 Description

• Support hotels and regional/corporate users in the use of Hyatt’s Revenue and Reservation systems. • Provide end-to-end support for Hyatt’s Revenue Management systems and peripheral systems that influence them. • Support, train, and communicate effectively with Revenue, Reservations, Sales, and Operations colleagues at all levels. • Collaborate with corporate leadership and developers on RMS enhancements, policies, and procedures. • Support Hyatt PrO, SynXis, Reserve, RMT, and Hy-Res. • Participate in Opera and Envision support related to Revenue Systems impacts. • Facilitate Revenue/Reservations Management Systems training classes. • Facilitate new RMS enhancements and roll-out training and support. • Test RMS enhancements, bug fixes, new releases, and related changes.

🎯 Requirements

• This role is based in either Mexico, United States or Canada region and is a remote based position. • Bilingual in Spanish/English – written and spoken • Minimum of 2 years of Hyatt property experience in Revenue leadership or similar experience utilizing Hyatt PrO. • Must be highly skilled with system/function knowledge of SynXis (CRS) and PrO (RMS) • Must have virtual training experience. • Must be proficient in Microsoft Office applications including Teams, Word, Excel, PowerPoint, and Outlook • Ability to multi-task in high paced environment and work independently with high efficiency and professionalism. • Strong verbal and written communication skills. • Proven ability to creatively solve problems. • Must be open minded and able to adapt to a fast-paced, changing environment and champion change. • Ability to use independent judgement and, when necessary, act as sole decision maker when interacting with hotels. • Schedule flexibility is required up to and including occasional evening, overnight, early morning and weekend hours. • Willingness and ability to travel for training sessions and/or corporate meetings. • Ability to relate to hotels and deliver authentic, experienced based training with knowledge to go into live systems for demonstrations and examples in both a live and virtual environment. • High School education is required. • Experience with Opera (PMS) and Reserve/RMT is a plus.

🏖️ Benefits

• Annual allotment of free hotel stays at Hyatt hotels globally • Flexible work schedule • Wellbeing initiatives, including a complimentary Headspace subscription • Discount at the on-site fitness center • Global family assistance policy with paid time off following the birth or adoption of a child • Financial assistance for adoption • Paid Time Off • Medical insurance • Dental insurance • Vision insurance • 401K with company match