RVP Strategic Performance – Luxury, Field Operations

Job not on LinkedIn

🔥 5 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $161.3k - $250k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Hyatt

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

✈️ Travel

🛒 Retail

Food & Beverage • Travel • Retail

Hyatt is a global hospitality company that operates a range of hotels, resorts, and vacation properties. Known for its commitment to providing exceptional guest experiences, Hyatt offers various accommodation options, from luxury to more affordable stays. The company also focuses on sustainability and community engagement, ensuring responsible business practices in the hospitality sector.

📋 Description

• Lead, support and develop a portfolio of approximately 10–15 Hotel General Managers and their leadership teams • Provide coaching, performance guidance, succession support and capability-building resources • Drive hotel performance across financial results and guest satisfaction measures • Diagnose performance gaps, establish action plans and ensure timely follow-through against core metrics • Build and sustain trusted owner relationships • Communicate hotel performance and strategic priorities and address owner concerns • Exercise independent judgment on General Manager hiring, leadership accountability and performance actions • Strengthen commercial behaviors and results across the portfolio • Partner with hotel and enterprise Commercial teams on revenue, sales, marketing and demand-generation opportunities • Evaluate hotel operating effectiveness and guide improvements in execution, efficiency, leadership alignment and business performance • Review and approve hotel-level financial recommendations within established authority • Prepare and present items requiring further approval to owners and Corporate leaders • Apply an asset-management perspective to hotel strategy, financial decisions, capital priorities and operating plans • Partner with Brand teams to align with Luxury Brand standards and priorities • Contribute field insights supporting brand refinement, differentiation and evolution • Provide enterprise leadership across America’s Managed Performance Hub and partner functions • Use data, hotel operations and commercial tools, and AI-enabled capabilities to identify issues, generate insights and accelerate action plans

🎯 Requirements

• 10+ years of hotel operations and/or commercial or finance experience with a proven track record of success • Prior Hotel General Manager or above-property/regional experience required • Luxury hotel or luxury brand experience strongly preferred • Strong commercial and financial acumen • Ability to translate performance data into operating actions • Experience leading hotel performance, leadership accountability and owner relationships across complex operating environments • Understanding of luxury service standards and guest expectations preferred • Knowledge of asset management principles preferred • Strong enterprise leadership skills • Ability to influence across hotels, functions, owners and Corporate leadership • Ability to diagnose complex performance problems quickly and develop clear, practical action plans • Strong relationship-management and communication skills • Ability to travel up to 50% • Bachelor’s degree preferred • Proficiency with hotel operations and commercial performance tools • Strong AI acumen and demonstrated ability to use AI-enabled tools to analyze performance, generate insights and improve productivity • Commitment to Hyatt core values

🏖️ Benefits

• Annual allotment of free hotel stays at Hyatt hotels globally • Flexible work schedule • Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription • Discount at the on-site fitness center • Global family assistance policy with paid time off following the birth or adoption of a child • Financial assistance for adoption • Paid Time Off • Medical • Dental • Vision • 401K with company match • Annual Incentive Plan • LTIP • DCP plan