Associate Cloud Support Analyst

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $47.4k - $52.7k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hyland

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🏢 Enterprise

B2B • SaaS • Enterprise

Hyland is a company that provides a collaborative community platform for its customers and partners, offering access to resources such as products, solutions, and updates. The platform enables users to share feedback, ask questions, and connect with each other, fostering operational knowledge and organizational value. Hyland Community aims to enhance user experience by facilitating interaction between experts and community members.

📋 Description

• Troubleshoot and resolve Acuo VNA, NilRead, NilNexus, and PACSgear ImageLink application, system, database, connectivity, and medical imaging workflow issues • Use established tools, diagnostic procedures, documentation, and support processes with guidance from senior team members • Provide regular and timely customer communication about issue status, investigation progress, service impact, next steps, and resolution delays • Maintain ownership and accountability for assigned customer requests and incidents through investigation, escalation, and resolution • Respond to and triage inbound Acuo/NilRead support cases • Assess severity and customer impact, perform initial technical investigation, and engage internal or customer resources when necessary • Use Microsoft SQL Server queries and database diagnostic procedures to support troubleshooting • Interpret diagnostic results and identify information relevant to application behavior, processing, and customer issues • Contribute to internal technical documentation and knowledge resources • Document troubleshooting procedures, diagnostic findings, known issues, and resolutions • Expand technical and clinical workflow knowledge

🎯 Requirements

• Associate's degree in Information Technology, Computer Science, Healthcare Information Systems, Business, or a related field, or an equivalent combination of education and experience • Experience in a customer-facing technical support or service environment • Strong critical-thinking, analytical troubleshooting, and problem-solving skills • Software and application support and diagnostic skills • Working knowledge of Windows Server, relational databases, networking, and enterprise application infrastructure • Familiarity with Microsoft SQL Server or an equivalent relational database platform preferred • Strong organizational, multitasking, prioritization, and time-management skills • Strong oral and written communication skills • Strong customer-service skills with demonstrated ownership and accountability • Ability to manage changing priorities in a fast-paced technical support environment • Up to 10% travel may be required • Familiarity with DICOM, PACS, VNA, enterprise viewers, and medical imaging workflows preferred • Clinical PACS support experience preferred • Experience working directly with Radiologists, Radiologic Technologists, and PACS administrators • Familiarity with RIS, EHR, HL7, FHIR, DICOM modality worklist, DICOMweb, and IHE profiles • Technical aptitude, curiosity, and ability to quickly learn new applications, technologies, and troubleshooting methodologies • Familiarity with cloud infrastructure and technologies • CIIP, PARCA, or ARRT certifications, with working knowledge of Hyland Acuo VNA, NilRead, PACSgear, or comparable enterprise imaging software applications preferred

🏖️ Benefits

• Career development resources • Wellbeing programs • Innovation practices • Inclusive workplace culture • Employee initiatives and community giving campaigns