Operations Support Analyst – Digital & Delivery

🔥 1 minute ago

🗽 New York – Remote

🗽 New York – Remote

💵 $43.9k - $84.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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7-Eleven

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1927

🍽️ Food & Beverage

📦 Logistics

✈️ Travel

💰 $3M Funding Round - 7-Eleven on 2023-07

Food & Beverage • Logistics • Travel

7-Eleven is a global convenience store chain operating thousands of small-format retail locations that sell ready-to-eat food, snacks, beverages (including Slurpee and Big Gulp), grocery items, and fuel. The company offers loyalty and mobile services (7REWARDS, 7-Eleven Wallet, 7NOW delivery, mobile checkout, fuel savings) and operates via corporate and franchise models, serving consumers through in-store purchases, delivery, and digital promotions.

📋 Description

• Serve as the primary support partner for Zone Digital Managers, Zone Delivery Managers, and Help Center teams • Create, maintain, and govern job aids and operational documentation • Manage store onboarding processes and track implementation milestones • Support field readiness for new programs and initiatives • Provide reporting and performance analytics • Lead corporate communications for timely, clear, and consistent stakeholder messaging • Develop and update job aids for Field Operations initiatives • Create and submit corporate communications and Zip Lines • Manage IHM inventory levels and optimize new store installation processes • Ensure iPads remain current and coordinate replacement schedules • Track new store onboarding progress and partner order volume performance • Lead weekly Merchandising calls and track merchandising concerns • Produce operational reports including gap reports, toggle execution reports, and Monthly Business Reviews • Coordinate and oversee EBT onboarding efforts • Verify digital programs for new stores and coordinate app activation • Support escalations when stores are not showing in the app • Post OSSS store information and support visit scheduling • Update C-Shopper two-pack data and pro forma files • Develop dashboards, KPIs, and scorecards • Analyze operational, customer experience, execution, and productivity trends • Identify improvement opportunities using data analysis and root cause investigations • Prepare executive reporting packages, MBRs, QBRs, and presentations • Translate operational data into actionable insights and recommendations for leadership

🎯 Requirements

• Bachelor's/4 Yr Degree • 2+ years of relevant work experience • Proficient knowledge and utilization of PowerPoint and Excel • Cross Functional Collaboration and Relationship Management • Data Analysis and Business Reporting • Project & Program Management • Communication & Documentation Management • Operational Excellence & Continuous Improvement

🏖️ Benefits

• US benefits information provided via employer link • Canada benefits information provided via employer link