Support Engineer III

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $95k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ANP Advanced Network Products, Inc: A Coretelligent Company

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1984

🔒 Cybersecurity

IT Services • Cybersecurity • Cloud Services

ANP Advanced Network Products, Inc: A Coretelligent Company is an IT services firm that specializes in smart IT infrastructure solutions to transform businesses. They provide a wide range of services including technology consulting, IT outsourcing, cybersecurity, AI & automation, data analytics, and cloud services. With a focus on maximizing productivity and ensuring compliance, ANP helps businesses achieve their strategic goals through comprehensive IT management and support.

📋 Description

• Serve as a senior escalation point for complex technical incidents across multi-tenant client environments • Receive, triage, and resolve inbound client incidents via phone, email, and ticketing systems during assigned second-shift coverage • Perform advanced troubleshooting across desktop, server, network, and application environments • Troubleshoot VPN, VLAN, firewall, connectivity, identity, and access-related issues • Own incidents end-to-end from prioritization through resolution, ensuring clear communication, SLA adherence, and positive client outcomes • Support and maintain Microsoft 365, Active Directory, endpoint infrastructure, and line-of-business applications • Coordinate vendor and ISP escalations for outages, degraded performance, or platform-level issues • Partner with Tier III and Platform teams on problem analysis, root cause investigations, and validation of long-term fixes • Create and maintain technical documentation, knowledge base articles, and client-facing FAQs • Mentor Engineer I and II team members through live incident support and best-practice guidance • Participate in after-hours maintenance windows or on-call rotation as required

🎯 Requirements

• 5+ years of experience providing remote IT support in a Managed Service Provider (MSP) or complex, multi-tenant environment • Advanced proficiency with Microsoft 365, Active Directory, Windows OS, VPN technologies, and enterprise endpoint support • Strong working knowledge of TCP/IP, DNS, DHCP, NAT, VLANs, and routing/switching • Hands-on experience supporting and troubleshooting firewall and network equipment, such as Fortinet, Cisco, Palo Alto, and Ubiquiti • Ability to lead complex incident resolution and manage multiple high-priority issues simultaneously • Excellent written and verbal communication skills with a strong customer-first mindset • High standard for documentation, process adherence, and SLA-driven environments • Ability to collaborate effectively while serving as a senior technical resource • CompTIA Network+ and/or Security+ certifications preferred, not required • Microsoft Certified: Modern Desktop Administrator Associate preferred, not required • Microsoft Certified: Azure Administrator Associate preferred, not required • Fortinet NSE 4 or equivalent firewall certification preferred, not required • Cisco CCNA or equivalent networking certification preferred, not required • VMware Certified Professional (VCP) or equivalent virtualization certification preferred, not required

🏖️ Benefits

• Competitive salary • Health insurance • Dental insurance • Vision insurance • Flexible Spending Account (FSA) • 401k • Health Reimbursement Account (HRA) • Health Savings Account (HSA) • Life Insurance • Disability Insurance • Paid Parental Leave • Holiday Pay • Flexible Vacation & Sick Days • Fourteen holidays, including a day off on your birthday • Monthly rewards • Spot bonuses for demonstrated excellence • Community and social events • Learning and development • Flexible working life • $100 standup desk allowance • Other health & wellness perks • Opportunities to grow your career from within