Senior Tech Support Engineer – Medical Imaging Devices

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FUJIFILM Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1934

🏭 Manufacturing

🏥 Healthcare

Manufacturing • Healthcare • Electronics

FUJIFILM Corporation is a global company established in 1934, operating in diverse fields including healthcare, electronics, and imaging. As a total healthcare company, FUJIFILM develops a wide range of businesses in prevention, diagnosis, and treatment. Additionally, the company focuses on environmental sustainability through improved industrial efficiency, while also capturing and preserving memories through film and photography, enriching emotional lives and human connections.

📋 Description

• Provide remote technical support for FUJIFILM Synapse products • Troubleshoot and resolve customer issues, assess and clear monitor alarms, and provide timely responses • Work on third-party hardware, software, and network issues sold or supported by FUJIFILM • Use FUJIFILM knowledge resources during troubleshooting • Collaborate with peers and other team members on complex technical issues • Document cases throughout the troubleshooting process • Follow the Technical Assistance Center escalation process and escalate unresolved issues to the next-level engineer • Answer and facilitate incoming customer calls, communicate effectively, and document interactions in cases • Work cross-functionally with other Synapse teams and products • Monitor TAC phone-system wallboards and maintain proper statuses • Meet expectations for customer surveys, documentation accuracy, case and project completion, and assigned training • Maintain yearly goals and team-defined performance metrics • Provide coverage outside normal business hours, including overtime, holidays, and on-call rotations • Travel occasionally to customer systems for short-notice overnight work • Comply with company quality, regulatory, U.S. FDA, ISO 13485, and other applicable legal requirements • Maintain and expand knowledge to become a TAC Subject Matter Expert in two disciplines • Maintain case workload within 10% of peer median and keep non-escalated case backlogs at or below 25 cases unless management approves otherwise

🎯 Requirements

• Bachelor’s Degree, Trade School Certification (Industry related), or Industry Experience Equivalent • One or more industry-specific certifications in a relevant technical background; Microsoft, VMware, and Cisco certifications preferred • Working knowledge of Windows OS, including Microsoft Server 2012, 2016, 2019, and 2022+ • Working knowledge of networking, SQL Server, and/or Oracle • Knowledge of current network technologies • Superior communication and interpersonal skills and excellent phone manner • Ability to achieve results and meet goals in a fast-paced, team environment • Ability to make independent decisions based on interpretation of technology data and product knowledge • Excellent organizational and multi-tasking skills • Knowledge of Synapse workflows and implementations • Knowledge of clinical data transfer protocols and interfaces, including HL7 and DICOM • FUJIFILM Synapse Administration experience preferred • Knowledge of Synapse application front end preferred • Knowledge of medical informatics architecture, VMware, and storage solutions preferred • Knowledge of Linux architecture preferred • Experience using PostgreSQL preferred • Security+ certification or higher required to maintain the position • Ability to sit for up to 75–100% of applicable work time • Ability to use hands and fingers to manipulate items, including keyboards, for up to 100% of applicable work time • Ability to stand, talk, and hear for 75% of applicable work time • Occasional travel of up to 10% may be required • Willingness to work outside normal business hours, overtime, holidays, and participate in an on-call rotation • Ability to undertake some short-notice overnight travel based on business needs

🏖️ Benefits

• Dynamic, flexible work environment • Overtime pay/work outside normal business hours as required • Equal opportunities in compensation, benefits, and training • Reasonable accommodation in the application and selection process • COVID-19 vaccination accommodations for medical or sincerely held religious beliefs or other legally required exemptions • Periodic COVID-19 testing and indoor face-covering requirements as applicable