Partner Support Associate

🕒 September 14

🇺🇸 United States – Remote

💵 $72.5k - $82.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🪙 Affiliate Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 9%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hyland

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🏢 Enterprise

B2B • SaaS • Enterprise

Hyland is a company that provides a collaborative community platform for its customers and partners, offering access to resources such as products, solutions, and updates. The platform enables users to share feedback, ask questions, and connect with each other, fostering operational knowledge and organizational value. Hyland Community aims to enhance user experience by facilitating interaction between experts and community members.

📋 Description

• Provide strategic territory support to assigned Partner Business Managers and associated partners • Own and strengthen relationships with an assigned portfolio of authorized partners • Develop and execute joint business plans to drive partner performance, growth, and engagement • Collaborate with Revenue Operations, Finance, Legal, Marketing, and Enablement teams • Drive alignment, influence partner-related decisions, and execute strategic partner priorities • Resolve escalated issues from Partner Business Managers and partners • Analyze partner feedback, identify trends, recommend process improvements, and enhance the partner experience • Lead annual Partner Business Planning, Quarterly Partner Reviews, and Monthly Partner Reporting • Collect, validate, and analyze partner performance and engagement data • Maintain and optimize partner data in CRM/PRM and partner management systems • Mentor and guide junior team members

🎯 Requirements

• Bachelor's degree or equivalent experience • 4–6 years of partner or channel support, sales support, or customer account support experience • Excellent oral and written communication skills • Strong organizational, multitasking, attention to detail, and time management skills • Advanced data gathering, analytical, and problem-solving skills • Strong critical thinking and decision-making abilities • Ability to influence, motivate, and mobilize team members and business partners • Ability to establish rapport, gain trust, and build consensus among stakeholders • Ability to work independently and in a team environment • Up to 20% travel time required • Experience leading structured partner planning processes, including annual business planning, quarterly reviews, and monthly performance reporting • Experience with data validation and analysis • Experience maintaining and optimizing partner data in CRM or PRM systems • Demonstrated ability to resolve escalated partner issues through cross-functional collaboration • Proven ability to mentor and guide junior team members • Experience working cross-functionally with Revenue Operations, Finance, Legal, Marketing, and Enablement teams

🏖️ Benefits

• Career development resources • Wellbeing programs • Innovation practices • Inclusive workplace culture • Employee initiatives and community giving campaigns

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