Partner Quality Specialist

🔥 20 hours ago

🌵 Arizona, Kentucky, +4 more states – Remote

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💵 $17 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪙 Affiliate Manager

👻 Ghost score 3%

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Logo of Pathward

Pathward

1001 - 5000 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Pathward is a federally registered financial institution that provides robust banking infrastructure, proven technology resource partners, and dynamic collaboration to assist third-party partners in delivering banking programs that meet customer demands. The company focuses on providing a variety of financial solutions including issuing, acquiring, digital payments, credit solutions, and professional tax solutions, among others. Additionally, Pathward supports commercial finance through working capital, equipment finance, structured finance, and insurance premium finance. Committed to financial inclusion, Pathward powers financial access and innovation through strategic partnerships, including efforts to support renewable energy loan growth.

📋 Description

• Review and approve marketing materials against work papers for quality and adherence to Pathward, Network, and Regulatory guidelines • Participate on the Partner relationship team and maintain Partner relationships through phone, email, and meetings • Collaborate with legal, compliance, and network operations teams to address client needs and deliver solutions • Facilitate, drive, and complete department-specific program implementation tasks • Submit programs to payment networks for review and approval • Train Partners on and monitor their use of the marketing submission portal • Manage the self-approval process for assigned Partners • Maintain a thorough understanding of assigned Partners and their programs • Build relationships with internal and external stakeholders • Conduct periodic Partner compliance reviews and complete findings reports • Remediate applicable Compliance Review findings • Meet and maintain department Service Level Agreements and Quality Review scores • Participate in enterprise projects relating to existing Partner assignments • Perform other duties as assigned

🎯 Requirements

• High School Diploma or equivalent • Typically requires less than one year of related experience • Strong understanding of regulatory compliance principles and practices • Attention to detail and ability to work with a high degree of accuracy • Effective communication and interpersonal skills • Ability to work collaboratively in a team environment • Proficiency in Microsoft Office Suite and other relevant software applications

🏖️ Benefits

• Annual performance-based incentive opportunity • Health insurance • 401(k) retirement benefits • Life insurance • Disability benefits • Paid time off • Comprehensive benefits package for eligible employees

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