Senior ServiceNow Developer – ITSM, ITOM, Scoped App

🔥 16 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $98.6k - $167.6k / year

⏰ Full Time

🟠 Senior

🔧 ServiceNow

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ICF

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1969

💼 Consulting

🏛️ Government

🏥 Healthcare

💰 $29M Grant on 2023-03

Consulting • Government • Healthcare

ICF is a global consulting firm founded over 55 years ago that partners with governments, businesses, and communities to deliver data-driven, technology-enabled solutions for complex public- and private-sector challenges. Its work areas include digital modernization, data analytics, resilience and adaptation, energy planning, federal health programs, disaster management, and infrastructure and transportation support. ICF provides consulting, program implementation, and advisory services to drive measurable outcomes and build community resilience.

📋 Description

• Define and implement ServiceNow architecture standards aligned with client business objectives, IT strategy, platform standards, and long-term technical guardrails • Design, develop, and configure capabilities across ITSM, ITOM, scoped applications, workflows, business rules, UI policies, integrations, and custom development • Support ATO activities, patching, upgrades, environment clones, MID Server management, performance tuning, and production issue resolution • Assess existing applications and platform capabilities to identify optimization, automation, technical debt reduction, and user experience opportunities • Recommend and document practical solutions using ServiceNow capabilities, client usage patterns, product entitlements, and federal program priorities • Deliver solutions spanning out-of-the-box features, custom applications, integrations, and scoped app development • Collaborate with product owners, business analysts, developers, client stakeholders, and technical teams to translate business needs into scalable, standards-based solutions • Support sprint planning, reviews, retrospectives, backlog refinement, solution discussions, and other Agile or SAFe ceremonies • Conduct code reviews, guide development standards, and ensure maintainable implementations aligned with ServiceNow best practices • Create architecture diagrams, configuration specifications, workflow designs, data models, integration approaches, implementation guidance, and knowledge-sharing materials • Ensure configurations and customizations align with federal security, compliance, accessibility, and operational requirements • Contribute subject matter expertise to proposals, solutioning, technical demonstrations, communities of practice, and reusable delivery assets

🎯 Requirements

• Bachelor’s degree or equivalent experience • 5+ years of hands-on ServiceNow development, implementation, or architecture experience, including ITSM, ITOM, and scoped applications • Must be a U.S. Citizen or Green Card holder due to federal contract requirements • Ability to obtain and maintain a Federal Public Trust clearance • Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US • Experience with ServiceNow ITAM, App Engine, or custom application development preferred • Strong understanding of ServiceNow architecture, platform administration, workflows, integrations, data models, and security controls preferred • Experience with Service Portal/Employee Center preferred • Experience designing or supporting ServiceNow integrations with third-party systems and enterprise platforms preferred • ServiceNow certifications such as Certified System Administrator, Certified Application Developer, Certified Implementation Specialist, or Certified Technical Architect preferred • Experience with Agile, SAFe, DevSecOps-aligned teams, technical documentation, testing support, and production troubleshooting preferred • Experience with Now Assist, Generative AI, Agentic AI, virtual agents, intelligent automation, predictive insights, or other AI-enabled ServiceNow capabilities preferred • Experience supporting U.S. federal government programs or federal clients preferred • Excellent analytical, problem-solving, and decision-making skills • Ability to work effectively in a fast-paced, matrixed, client-focused team environment • Ability to manage multiple priorities and shift focus as client, contract, or delivery needs change • Ability to build consensus across stakeholders, technical teams, product owners, leadership, and client representatives • Experience demonstrating solutions, briefing leadership, and presenting recommendations to senior stakeholders • Strong written and oral communication skills, including the ability to explain technical solutions clearly to technical and non-technical stakeholders

🏖️ Benefits

• Equal opportunity employer • Reasonable accommodations for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs • Confidential accommodation support • Benefits information provided under the Transparency in (Benefits) Coverage Act