Senior ServiceNow Developer – ITSM, ITOM, Scoped App

🔥 15 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $98.6k - $167.6k / year

⏰ Full Time

🟠 Senior

🔧 ServiceNow

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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ICF

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1969

🏥 Healthcare

📦 Logistics

📣 Marketing

💰 $30M Grant on 2021-03

Healthcare • Logistics • Marketing

ICF is a global consulting and technology services company that helps government and commercial clients tackle complex challenges. The firm provides expertise in areas such as Federal IT modernization, energy and utilities, public health, climate resilience, disaster management, and transportation. ICF leverages data and analytics, artificial intelligence, and cybersecurity to deliver innovative solutions. With a strong commitment to corporate citizenship and sustainability, ICF supports social programs and community development, aiming for a sustainable, low-emissions future. The company operates worldwide, with significant presence in Europe through its offices in Belgium, Spain, and the UK.

📋 Description

• Define and implement ServiceNow architecture standards aligned with client business objectives, IT strategy, platform standards, and long-term technical guardrails • Design, develop, and configure capabilities across ITSM, ITOM, scoped applications, workflows, business rules, UI policies, integrations, and custom development • Support ATO activities, patching, upgrades, environment clones, MID Server management, performance tuning, and production issue resolution • Assess existing applications and platform capabilities to identify opportunities for optimization, automation, reduced technical debt, and improved user experience • Recommend and document practical solutions using ServiceNow capabilities, client usage patterns, product entitlements, and federal program priorities • Deliver solutions spanning out-of-the-box features, custom applications, integrations, and scoped app development • Collaborate with product owners, business analysts, developers, client stakeholders, and technical teams to translate business needs into scalable, standards-based solutions • Support sprint planning, reviews, retrospectives, backlog refinement, solution discussions, and other Agile or SAFe ceremonies • Conduct code reviews, guide development standards, and ensure maintainable implementations aligned with ServiceNow best practices • Create architecture diagrams, configuration specifications, workflow designs, data models, integration approaches, implementation guidance, and knowledge-sharing materials • Ensure configurations and customizations align with federal security, compliance, accessibility, and operational requirements • Contribute subject matter expertise to proposals, solutioning, technical demonstrations, communities of practice, and reusable delivery assets

🎯 Requirements

• Bachelor’s degree or equivalent experience • 5+ years of hands-on ServiceNow development, implementation, or architecture experience, including ITSM, ITOM, and scoped applications • Must be a U.S. Citizen or Green Card holder due to federal contract requirements • Ability to obtain and maintain a Federal Public Trust clearance • Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US • Experience with ServiceNow ITAM, App Engine, or custom application development • Strong understanding of ServiceNow architecture, platform administration, workflows, integrations, data models, and security controls • Experience with Service Portal/Employee Center • Experience designing or supporting ServiceNow integrations with third-party systems and enterprise platforms • Experience with Agile, SAFe, DevSecOps-aligned teams, technical documentation, testing support, and production troubleshooting • Excellent analytical, problem-solving, and decision-making skills • Ability to work effectively in a fast-paced, matrixed, client-focused team environment • Ability to manage multiple priorities and shift focus as client, contract, or delivery needs change • Ability to build consensus across stakeholders, technical teams, product owners, leadership, and client representatives • Experience demonstrating solutions, briefing leadership, and presenting recommendations to senior stakeholders • Strong written and oral communication skills, including the ability to explain technical solutions clearly to technical and non-technical stakeholders