Associate Manager, Program Operations

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $73.7k - $125.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ICF

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1969

🏥 Healthcare

📦 Logistics

📣 Marketing

💰 $30M Grant on 2021-03

Healthcare • Logistics • Marketing

ICF is a global consulting and technology services company that helps government and commercial clients tackle complex challenges. The firm provides expertise in areas such as Federal IT modernization, energy and utilities, public health, climate resilience, disaster management, and transportation. ICF leverages data and analytics, artificial intelligence, and cybersecurity to deliver innovative solutions. With a strong commitment to corporate citizenship and sustainability, ICF supports social programs and community development, aiming for a sustainable, low-emissions future. The company operates worldwide, with significant presence in Europe through its offices in Belgium, Spain, and the UK.

📋 Description

• Manage program implementation across ICF's West Region portfolios • Lead and oversee a team of direct reports, primarily Energy Specialists • Support project delivery, strategy development, and market expansion • Develop holistic strategies across multiple portfolios and optimize staffing based on workload fluctuations • Establish best practices for performance tracking, invoicing, project reviews, and client deliverables • Direct team quality and performance for timely and accurate project reviews • Coordinate program-level reporting, invoicing, forecasting, KPI tracking, performance management, deliverable validation, quality reviews, and corrective action plans • Prepare and support internal and external team meetings using quantitative and qualitative inputs; host meetings and document action items • Coordinate rebate processing and ensure timely customer and subcontractor payments • Generate deliverables for regulatory filings, reports, and presentations • Coordinate portfolio inputs and approvals • Maintain shared files, resources, program documents, workflow documents, and process guides • Develop portfolio-level performance forecasts and trend analysis • Draft and compile client program awards and coordinate accurate program promotions with marketing • Ensure programs perform as expected and explain forecasted variances • Present performance metrics to internal and external stakeholders • Review and approve large projects and projects above incentive thresholds • Coordinate IT/reporting requirements and assist with JIRA ticketing • Field subcontractor requests and assist with monthly data verification • Ensure standard operating procedures are followed by internal team members • Manage team bandwidth and adjust staffing strategies as needed

🎯 Requirements

• Applicants must be in the Pacific Time Zone to be considered; Arizona applicants are preferred • Bachelor's Degree (or applicants can substitute one year of related experience for one year of education) • 3+ years of professional experience in program operations, business analysis, financial analysis, reporting, analytics and/or related field • Knowledge of the utility market, specifically energy efficiency, demand response, and distributed energy resource programs and markets • Certifications related to operational excellence such as PMP or Six Sigma and/or industry-specific certificates such as LEED, BPI, or RESNET • Project management experience • Experience with Power BI or similar data visualization tools, Power Automate, and Excel macros • Program implementation, operations management, and performance tracking across multiple portfolios • Team leadership, coaching, employee development, and performance management • Business process improvement, workflow optimization, and operational documentation • Data analysis, forecasting, reporting, and KPI management • Project management, quality assurance, and stakeholder communication • IT coordination, systems support, and workflow management • Advanced Microsoft Excel skills with strong analytical capability and attention to detail • Excellent communication, collaboration, and relationship-building skills across internal teams, clients, and stakeholders • Strong organizational skills, professionalism, sound business judgment, and ability to manage multiple priorities while maintaining confidentiality

🏖️ Benefits

• Flexible workplace arrangements • Work-life balance • Donation matching • Volunteer opportunities • Tuition reimbursement • Access to professional development resources • 401k matching • Employee Stock Purchase Plan • Reasonable accommodations for disabilities, veterans, and sincerely held religious beliefs