Intake and Case Initiation Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $50.6k - $86k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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ICF

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1969

🏥 Healthcare

📦 Logistics

📣 Marketing

💰 $30M Grant on 2021-03

Healthcare • Logistics • Marketing

ICF is a global consulting and technology services company that helps government and commercial clients tackle complex challenges. The firm provides expertise in areas such as Federal IT modernization, energy and utilities, public health, climate resilience, disaster management, and transportation. ICF leverages data and analytics, artificial intelligence, and cybersecurity to deliver innovative solutions. With a strong commitment to corporate citizenship and sustainability, ICF supports social programs and community development, aiming for a sustainable, low-emissions future. The company operates worldwide, with significant presence in Europe through its offices in Belgium, Spain, and the UK.

📋 Description

• Develop, test, document, modify, and continuously improve intake policies and procedures, including forms, checklists, routing protocols, data standards, and handoff procedures • Receive, review, organize, and enter incoming case information in accordance with approved procedures • Create and maintain accurate case initiation records in designated systems, trackers, and shared files • Track provider assignments, documentation, service continuity considerations, language needs, travel or logistics flags, deadlines, and information gaps • Coordinate with network management, legal service providers, workflow and data leads, training and communications staff, and project leadership • Support provider onboarding and vetting by tracking submissions, confirming completeness, maintaining documentation, and reviewing exceptions within delegated authority • Maintain action logs, status notes, and operational summaries • Analyze operational trends, recurring data issues, process gaps, duplicative steps, and handoff risks; implement corrective actions and improvements • Advise project leadership on intake workflows, case initiation practices, exception handling, resource needs, and operational decisions • Make timely decisions within delegated authority, document rationale, and escalate matters when required • Prepare meeting notes, agendas, status updates, and other project documentation • Protect confidential, proprietary, personally identifiable, and case-sensitive information • Perform other intake, documentation, data quality, coordination, and operational support duties as assigned

🎯 Requirements

• High school diploma or GED and 2+ years of experience supporting program operations, intake, case coordination, customer service, administrative coordination, data entry, project coordination, or similar work; or an equivalent combination of education and experience • Strong written and oral communication skills • Ability to manage multiple tasks and prioritize competing deadlines • Ability to organize incomplete or high-volume information, resolve routine data gaps, and follow through across multiple stakeholders • Sound judgment and discretion when handling confidential, personally identifiable, and case-sensitive information • Ability to problem-solve, meet deadlines, work independently, and escalate issues appropriately • Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, Teams, and SharePoint or similar collaboration tools • Collaborative, responsive, customer-service oriented, and comfortable working in a fast-moving implementation environment • Experience maintaining accurate records, trackers, forms, shared files, or case information in a structured documentation environment • Experience coordinating tasks across multiple stakeholders, following up on missing information, meeting deadlines, and exercising independent assessment and judgment • Ability to follow confidentiality, data privacy, information security, and records management requirements

🏖️ Benefits

• Equal opportunity employer • Reasonable accommodations for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs • Confidential handling of accommodation information