Manager, Operations – Client Engagement

Job not on LinkedIn

🔥 1 minute ago

🏛️ District of Columbia – Remote

🏛️ District of Columbia – Remote

💵 $95.7k - $148.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Icmarc

WebsiteLinkedInAll Job Openings

- employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Icmarc is a retirement services provider focused on public‑sector employers and individual participants. It offers administration and investment management for retirement plans (457(b), 401(a), 401(k), 403(b), retirement health savings and IRAs), along with participant financial education, CFP® advisory services, plan‑sponsor support, consultant access, research, and legislative advocacy. The company positions itself as a partner for plan sponsors, consultants, and participants, providing investment products, professional advice, and educational resources.

📋 Description

• Analyze client, participant, Sales, service, and operational information to identify recurring friction, risks, and improvement opportunities • Translate findings into practical recommendations for Operations and cross-functional partners • Develop reporting that helps leaders understand patterns, actions, and results • Connect client feedback and operational signals to defined improvement efforts • Research and coordinate responses to participant, plan sponsor, and sales-related inquiries across systems or functions • Provide account research, reporting, Salesforce support, and operational insight for defined Sales needs • Distinguish individual client requests from recurring issues requiring broader process improvement • Partner with process owners to understand intended client outcomes, identify root causes, and prioritize improvements • Own defined improvement efforts with clear outcomes, scope, partners, and success measures • Translate recurring client and Sales feedback into scalable improvements • Monitor implementation and results, recommend adjustments, and capture lessons learned • Coordinate with Sales, Operations, Product, Technology, Marketing, Legal/Compliance, and service providers • Clarify actions and ownership and support progress through implementation • Represent client, Sales, and operational considerations in assigned initiatives • Perform other duties as assigned

🎯 Requirements

• Salesforce experience • Client and business orientation • Analytical problem-solving and root-cause analysis • Process improvement and operational execution • Cross-functional partnership and influence • Ability to translate insight into practical recommendations and actions • Sound judgment and comfort operating through ambiguity • Relationship management and stakeholder collaboration • Attention to detail and data accuracy • Regulatory and retirement plan operational knowledge • Clear written and verbal communication

🏖️ Benefits

• Competitive Total Rewards package, including base pay, incentive programs, benefits, and a 401(k) plan with matching contributions • Flexible and hybrid work schedules to support work-life balance • Tuition reimbursement to support continued education • Professional and career development opportunities, including courses and certifications • Comprehensive wellness programs promoting physical, mental, and emotional health • Volunteerism initiatives to encourage community engagement