Manager, Operations – Plan Administration

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $84.9k - $127.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Icmarc

WebsiteLinkedInAll Job Openings

- employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Icmarc is a retirement services provider focused on public‑sector employers and individual participants. It offers administration and investment management for retirement plans (457(b), 401(a), 401(k), 403(b), retirement health savings and IRAs), along with participant financial education, CFP® advisory services, plan‑sponsor support, consultant access, research, and legislative advocacy. The company positions itself as a partner for plan sponsors, consultants, and participants, providing investment products, professional advice, and educational resources.

📋 Description

• Oversee the creation, revision, processing, routing, execution, and maintenance of administrative service agreements, renewals, new-plan agreements, acquisitions, amendments, managed-account agreements, brokerage agreements, and other client-required documents • Review contractual redlines and coordinate proposed revisions with Legal, Finance, Technology, Corporate Affairs, Human Resources, Operations, and other subject-matter experts • Facilitate client attorney discussions and manage agreements requiring notarization, witnesses, or multiple signatures • Confirm pricing structures, financial terms, service-level agreements, guarantees, and other client commitments satisfy internal requirements and can be delivered operationally • Coordinate reviews of insurance, cybersecurity, employment-related, and operational contract requirements • Support internal audits by assembling contract, SLA, sales administration, and sales representative documentation • Administer contract-related workflows, including DocuSign routing and SellNow monitoring • Submit system enhancement requests, perform testing, and partner with Salesforce Technology on an integrated contract solution connecting BidPro and DocuSign • Coordinate contract and operational requirements supporting new-plan onboarding, product updates, RFP documentation, service-level templates, and Administrative Service Agreement samples • Track and monitor SLA performance across all contracts • Lead or participate in sales excellence initiatives, including SLA development, workflow integration, clarifying ownership, strengthening cross-department communication, and reducing reliance on disconnected tools and manual follow-up • Participate in Sales finals and support the sales organization in finals preparation • Perform other duties as assigned

🎯 Requirements

• Contract administration and negotiation support • Pricing, SLA, and contractual-term validation • Legal, regulatory, insurance, and cybersecurity coordination • Salesforce, DocuSign, and contract-workflow administration • SLA and executive reporting • Cross-functional stakeholder management • Process improvement and systems implementation • Training, communication, and workflow governance • Strong attention to detail, judgment, accountability, and follow-through

🏖️ Benefits

• Competitive Total Rewards package, including base pay, incentive programs, benefits, and a 401(k) plan with matching contributions • Flexible and hybrid work schedules to support work-life balance • Tuition reimbursement to support continued education • Professional and career development opportunities, including courses and certifications • Comprehensive wellness programs promoting physical, mental, and emotional health • Volunteerism initiatives to encourage community engagement