Client Solutions Specialist, Bilingual French

🔥 0 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

⏰ Full Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ICU Medical

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

ICU Medical is a global leader in intravenous (IV) therapy, specializing in innovative medical products and technologies that enhance the safety and efficiency of IV therapy across various care settings. Founded in 1984 by clinicians, the company is dedicated to delivering clinically-relevant solutions, including infusion pumps, safety software, and vascular access devices. ICU Medical's commitment to improving patient care is reflected in their comprehensive portfolio that spans infusion therapy, airway management, hemodynamic monitoring, and temperature management, ensuring clinicians can meet the diverse challenges of patient care effectively.

📋 Description

• Work as a team member within the ICU Medical Service Department • Correspond with internal and external customers by phone, email, web-based channels, and occasionally in person regarding service inquiries • Respond to and process return service requests for medical devices • Handle inquiries about returned devices, service and repair status, service estimate authorization, and warranty/extended service information • Receive and make calls as part of a call center group • Process return service authorizations for warranty and non-warranty repairs and preventive maintenance requests • Contribute data to Enterprise Resource Planning systems and assist with account initiation/reactivation • Process confidential billing information to initiate service and repair orders • Provide repair-status information to customers • Determine and verify sold-to, ship-to, and bill-to information in ERP systems • Contact customers regarding estimates, track responses, provide estimates, obtain approval or denial, and enter responses in applicable systems • Follow up on unauthorized Return Material Authorizations and authorization requirements • Meet or exceed customer satisfaction and department performance metrics • Use the knowledge base to resolve inquiries and develop solutions to recurring problems

🎯 Requirements

• Must be at least 18 years of age • High School Diploma required • French–English bilingualism required; daily communication in both languages • Minimum 1 year of experience working in a customer call center environment focused on medical devices or applicable healthcare background • Experience using Enterprise Resource Planning systems, such as Oracle EBS • Minimum 1 year of experience with Complaint Management Systems • Knowledge of biomedical or electro-mechanical devices (1 year preferred) • Detail oriented • Strong verbal and written communication skills • Ability to apply situational analysis to customer problems • Ability to determine customer needs and take appropriate action • Ability to use personal computers and related software • Ability to multitask routinely • Knowledge of Microsoft applications, Teams, and SharePoint

🏖️ Benefits

• Remote work arrangement • Travel typically less than 5% of the time