Claims Account Manager II

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $90.6k - $152.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

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ICW Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🌍 Social Impact

Insurance • B2B • Social Impact

ICW Group is a comprehensive insurance provider specializing in workers' compensation, catastrophe, and assumed reinsurance. They offer a wide array of services including claims reporting, risk management, and preventive safety measures to protect businesses and their employees. ICW Group is committed to providing excellent customer service and enhancing workplace safety. Additionally, they are involved in philanthropy, particularly focusing on improving the lives of children in the communities they serve. The company also facilitates various resources for agents and policyholders to seamlessly manage insurance requirements and claims processes.

📋 Description

• Serve as main point of contact for customers, brokers, and account executives • Answer customer inquiries and resolve issues and complaints • Investigate customer complaints and provide timely resolutions • Maintain relationships with clients and listen to build value • Coordinate efforts with Medical Provider Network contacts • Participate in marketing for prospective business • Prepare customer care reports and analyze findings

🎯 Requirements

• Bachelor's degree required in Insurance, Business Administration, Economics, or related field • 5-7 years of experience in claims or insurance-related area • 2 years of customer service experience • Advanced knowledge of Workers’ Compensation Claims • Excellent verbal and written communication skills • Strong knowledge of Microsoft Office programs (Excel, Word, PowerPoint)

🏖️ Benefits

• Competitive benefits package, including medical, dental, and vision plans • 401K retirement plans with company match • Bonus potential for all positions • Paid Time Off • Paid holidays throughout the calendar year • Professional development support