Digital Customer Education Content Specialist

🔥 56 minutes ago

🦞 Maine – Remote

🦞 Maine – Remote

💵 $78k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✍️ Content Marketing Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IDEXX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

🏥 Healthcare

🔬 Science

🤝 B2B

💰 Seed on 1984-02

Healthcare • Science • B2B

IDEXX is a global veterinary diagnostics and services company that develops products and services to improve the health and well‑being of pets, livestock, and to protect public essentials such as clean drinking water. It provides diagnostic tests, laboratory services, point‑of‑care analyzers, and consultation/testing support for scientists, and also offers practice management and clinical software used by veterinary clinics and reference laboratories. IDEXX primarily serves professional and institutional customers (veterinary practices, labs, and agricultural/food/water safety users) with integrated products and services.

📋 Description

• Design, build, test, and maintain in-app guidance, including WalkMe Smart Walk-Thrus, Smart Tips, launchers, and onboarding experiences • Develop eLearning courses, videos, job aids, and other digital content for customers and employees • Assess learning needs with product, support, marketing, and implementation teams • Design learning solutions with measurable objectives using adult learning, UX, and IDEXX brand principles • Test content before release and with product updates to confirm accuracy and minimize workflow disruption • Analyze user behavior, content performance, and feedback to improve content • Share recommendations and project updates with stakeholders • Maintain knowledge bases and content standards • Stay current on IDEXX products, digital adoption, eLearning practices, emerging tools, and responsible AI use • Occasionally lead live virtual or in-person training • Travel to conferences and team summits

🎯 Requirements

• Bachelor's degree, or an equivalent combination of education and experience • Working knowledge of ezyVet, or hands-on experience with practice management software in a veterinary setting • Experience conducting learning, training, or performance support needs assessments • Knowledge of adult learning principles and experience applying them in learning design • Experience creating customer-facing learning content, training materials, documentation, or digital guidance • Clear, concise, and engaging writing, plus presentation and facilitation skills • Attention to detail in content review, testing, QA, and troubleshooting • Planning skills to manage multiple priorities and deadlines • Ability to learn new products and tools quickly and explain complex technical information to varied audiences • Ability to work independently and as part of a team • Analytical and problem-solving skills • Proficiency with Microsoft Word, Excel, and PowerPoint • Preferred: Experience with WalkMe, Whatfix, or Pendo • Preferred: Experience with Articulate, Camtasia, Captivate, Guidde, LMS/LCMS platforms, and video production/editing • Preferred: Experience delivering live, virtual, or webinar-based training • Preferred: Familiarity with HTML, CSS, or jQuery • Preferred: Curriculum and training design experience, UX/design principles, graphic design, or multimedia production • Preferred: Knowledge of AI tools and responsible content development • Preferred: Software implementation or support experience, IDEXX products, and veterinary workflows

🏖️ Benefits

• Opportunity for annual cash bonus • Health / Dental / Vision Benefits Day-One • 5% matching 401k • Financial support • Pet insurance • Mental health resources • Volunteer paid days off • Employee stock program • Foundation donation matching • Competitive compensation and incentives • Travel to conferences and team summits