Customer Support Consultant, Bilingual – French, English

🕒 June 29

🇺🇸 United States – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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IDEXX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 Seed Round on 1984-01

Healthcare Insurance • Biotechnology

IDEXX is a global leader in pet healthcare innovation. It provides a wide range of diagnostic and software products and services aimed at creating clarity and improving pet healthcare. IDEXX offers services such as reference laboratories, in-house analyzers, SNAP tests, and veterinary software to support veterinarians in diagnosing and treating small animals, livestock, and equines. They also specialize in water testing solutions, which help ensure the safety and quality of various water types. IDEXX is known for its contributions to the veterinary field, enabling professionals to make informed decisions through cutting-edge technology and advanced insights.

📋 Description

• You will act as the liaison between customers and our IDEXX laboratories. • You will answer customer questions and quickly and effectively resolve issues, primarily over the phone. • You will provide and clarify lab test results, coordinate follow-up tests on samples, and help coordinate the pickup and delivery of samples.

🎯 Requirements

• Must be fluent in both French (preferably Quebecois French) and English. • A proven track record of providing extraordinary customer service over the phone • Ability to be on the phone for 8 hours a day in a quiet workspace or office • Associate’s or Bachelor's degree in a computer-related or scientific (e.g. Biology, Chemistry, etc.) discipline, or equivalent combination of education and experience • Superb listening and communication (verbal and written) skills, plus strong interpersonal skills with the ability to establish rapport quickly • Strong computer and technical skills • Problem-solving skills, attention to detail, strong organizational skills, and ability to multitask • Ability to learn quickly and apply skills and abilities to a variety of customer interactions • Ability to thrive in a fast-paced environment: you will navigate a variety of inquiries to provide a solution to our customer every 5 minutes on average (50-70 calls daily). • Goal orientation and strong collaboration skills • Experience in a technically related field, veterinary practice, laboratory setting, and/or contact center environment preferred

🏖️ Benefits

• Health / Dental / Vision benefits • Eligible for annual bonus • Remote work (meaning that you will receive onboarding, training, and support virtually as well)