Member Support Specialist

🕒 August 4

🌵 Arizona, Florida, +19 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Medical Guardian

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Medical Guardian is a company that specializes in providing medical alert systems for seniors and individuals with specific healthcare needs. They offer a range of on-the-go and in-home alert devices designed to ensure the safety and independence of their users. Their products include mobile alert devices with long battery life and extensive signal range, as well as in-home systems with state-of-the-art features such as fall detection. Medical Guardian aims to help customers live without limits by providing reliable emergency response technology that is ranked highly on numerous review sites. Since 2005, they have been committed to quality service and safety, certified by industry-leading standards.

📋 Description

• Answer incoming telephone calls from members and/or caregivers needing assistance with orders, products, billing, and other account services • Guide callers through troubleshooting, navigating the company site, and effectively using products or services • Maintain superior knowledge of Medical Guardian products, services, and billing practices • Perform account updates and thoroughly document conversations to keep member records complete and current • De-escalate dissatisfied-member situations, research issues, and offer solutions • Promote the value of additional products and services during service calls, including selling add-ons to existing members • Communicate positively with internal and external members • Collaborate with team members to improve the member experience • Meet personal and team qualitative and quantitative performance objectives • Perform other assigned duties and responsibilities

🎯 Requirements

• 2+ years previous member service call center or member-facing experience desired • High school diploma required • Associate or bachelor’s degree preferred • Computer proficiency and ability to multitask • Professional, enthusiastic, kind, and passionate about serving • Effective active listening skills with ability to probe for appropriate resolution • Strong communication, organization, and time-management skills • Permanent residency in AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, NM, NV, OH, PA, SC, ID, IL, NC, TN, WV, UT, or TX required • Legally authorized to work in the United States without employer sponsorship now or in the future • Dedicated private workspace and appropriate internet speed for home-based work required

🏖️ Benefits

• Equipment is provided • Paid Time Off available after 60 days • Health Care Plan (Medical, Dental & Vision) • Paid Time Off (Vacation & Public Holidays) • Short Term & Long Term Disability • Retirement Plan (401k)