Member Support Specialist

🕒 June 29

🌵 Arizona, Florida, +19 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Medical Guardian

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness

Medical Guardian is a company that specializes in providing medical alert systems for seniors and individuals with specific healthcare needs. They offer a range of on-the-go and in-home alert devices designed to ensure the safety and independence of their users. Their products include mobile alert devices with long battery life and extensive signal range, as well as in-home systems with state-of-the-art features such as fall detection. Medical Guardian aims to help customers live without limits by providing reliable emergency response technology that is ranked highly on numerous review sites. Since 2005, they have been committed to quality service and safety, certified by industry-leading standards.

📋 Description

• Answer incoming telephone calls from members and/or caregivers needing assistance with their order, product, billing and/or other account services. • Guide callers through troubleshooting, navigating the company site or effectively using the products or services. • Maintain superior knowledge of Medical Guardian products, services and billing practices to ensure that information communicated to the member is accurate and complete. • Perform account updates as needed and thoroughly document conversations to keep member records complete and current. • De-escalate situations involving dissatisfied members; research issues and offer solutions to resolve problems. • Be a company brand ambassador, promoting the value of additional products and services during service calls. • This includes selling add-ons to existing members. • Display positive attitude while communicating with all internal and external members; collaborate with team members to improve the member experience. • Meet personal/team qualitative and quantitative performance objectives. • Perform other duties and responsibilities as assigned.

🎯 Requirements

• 2+ years previous member service call center or member-facing experience desired • Associate or bachelor’s degree (preferred); high school diploma required • Computer proficient with the ability to multi-task • Professional, enthusiastic and kind with a passion for serving • Effective active listening skills with ability to probe to ensure appropriate resolution • Strong communication, organization and time-management skills

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Paid Time Off (Vacation & Public Holidays) • Short Term & Long Term Disability • Retirement Plan (401k)