Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

iDonate

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤲 Charity

☁️ SaaS

💰 $6.1M Venture Round - iDonate on 2023-08

Charity • SaaS

iDonate is a mobile-first digital fundraising platform that helps nonprofits convert website visitors into donors by removing friction from the online giving process. Their product suite includes optimized mobile donation forms, pop-up tools, A/B testing, recurring giving prompts, and customizable donation pages designed to increase conversions and monthly giving without requiring more traffic. iDonate is targeted at mission-driven organizations and emphasizes speed of launch, conversion optimization, and proving digital fundraising ROI.

📋 Description

• Lead customers through onboarding and drive full product adoption aligned to fundraising goals • Develop tailored enablement and customer success plans based on fundraising strategies, milestones, and technical ecosystems • Identify and remove adoption barriers, coordinating with internal teams as needed • Conduct regular client business reviews and roadmap discussions • Provide informed recommendations based on nonprofit fundraising strategies, CRMs, and complementary tools • Own renewal outcomes and maintain strong retention performance • Identify and mitigate churn risks using customer insights, engagement data, and feedback • Build multi-threaded relationships with executive sponsors, day-to-day contacts, marketing teams, and technical stakeholders • Establish value-driven relationships with executive decision-makers • Follow renewal processes, including contract documentation and internal handoffs • Maintain consistent customer communication and respond promptly to inquiries • Coordinate with Support, Product, Sales, and other internal teams to ensure customer outcomes • Engage deeply to resolve customer issues and ensure timely resolution • Provide actionable customer feedback for product and process improvements • Participate in customer handoffs and internal workflows • Contribute to team processes, playbooks, and best practices • Share customer insights, learnings, and trends with peers • Suggest and test ideas to improve the Customer Success function and customer experience

🎯 Requirements

• 3–5 years of experience in Customer Success, Account Management, or a related client-facing role • Preferably experience in SaaS or nonprofit technology • Strong understanding of customer lifecycle management, including onboarding, adoption, renewal, and expansion • Ability to build relationships across multiple stakeholder levels, including executive leadership • Excellent communication, organization, and problem-solving skills • Comfort navigating technical concepts, integrations, and data-driven conversations • Proven ability to manage multiple accounts and priorities with a high degree of ownership and accountability

🏖️ Benefits

• Medical, dental, and vision coverage with a 65% employer-paid portion of the premium for employees and dependents • Health savings account with employer contributions or flexible spending account access • 401(k) enrollment • Basic life insurance • Short-term disability coverage • Long-term disability coverage • Employee Assistance Program • Unlimited PTO for all full-time staff • 10 company holidays • Work with purpose supporting nonprofits and mission-driven organizations • Meaningful ownership and visible cross-functional influence • Collaborative, mission-aligned culture • Learning and continuous improvement opportunities