Customer Adoption Consultant

🔥 7 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💼 Consultant

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IFS

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🏗️ Construction

🏭 Manufacturing

📦 Logistics

💰 Secondary Market on 2022-03

Construction • Manufacturing • Logistics

IFS is an enterprise software company providing solutions for various industries, including aerospace and defense, construction and engineering, energy, utilities, and resources, manufacturing, services, and telecommunications. The company offers a wide range of software products, including enterprise asset management, field service management, enterprise resource planning, and solutions leveraging artificial intelligence such as IFS. ai. These solutions are designed to optimize asset lifecycle management, improve customer engagement, and enhance operational efficiencies. IFS Cloud provides a comprehensive platform for digital transformation, helping businesses to harness data and drive insights across their operations.

📋 Description

• Coordinate assigned customer onboarding activities from handover through first value using agreed playbooks, templates and governance • Prepare kick-off materials, project plans, action trackers, weekly updates, meeting notes, risk logs and customer documentation • Run working-level customer meetings and follow-ups, maintaining visibility of owners, dependencies and deadlines • Coordinate customer data, provider and workflow inputs with Product Operations and technical teams • Translate customer goals into practical use cases, learning plans, milestones and success measures • Deliver or coordinate product training, enablement sessions, SOPs and point-of-need guidance • Monitor usage, engagement and completion of agreed activities; follow up on barriers and recommend interventions • Support customers in embedding the platform into routine logistics, finance and operational workflows • Maintain account records, adoption metrics, health signals, progress updates and value evidence • Analyse customer feedback, product usage and operational information to identify risks, needs and improvement opportunities • Prepare materials for adoption reviews and executive meetings • Capture customer quotes, proof points, success stories and referenceability signals with appropriate approval • Surface adoption risks and contribute to recovery plans • Identify potential expansion opportunities and route them to the appropriate lead • Gather structured customer feedback and translate it into evidence for Product, Engineering and operational teams • Support feature validation, user acceptance activity and post-release feedback • Keep playbooks, templates, SOPs and knowledge assets accurate and up to date • Contribute lessons learned and suggest improvements to processes and automation • Apply consistent quality, data governance and documentation standards • Build product and logistics domain knowledge and share learning with colleagues

🎯 Requirements

• Approximately two or more years of experience in B2B SaaS customer success, onboarding, implementation, consulting, project coordination, product operations or a related customer-facing role • Strong organisation and follow-through, with the ability to manage actions, deadlines, documentation and multiple stakeholders • Clear written and verbal communication and confidence facilitating working sessions with customers • Comfort using data and customer evidence to monitor progress, identify issues and prepare concise updates • Customer-focused problem solving with the judgement to resolve routine issues and escalate material risks appropriately • Good Excel capability and confidence learning SaaS platforms, collaboration tools and operational workflows • Ability to work across teams and maintain accuracy in a fast-moving environment • Experience in logistics, transport, supply chain, freight audit, finance operations or another complex enterprise process is desirable • Experience delivering software training, adoption activities or change communications is desirable • Exposure to product analytics, BI tools, SQL or structured data validation is desirable • Experience working with AI-enabled software or explaining analytical outputs to users is desirable • Relevant degree or professional certification in business, project management, supply chain, data or a related discipline is desirable

🏖️ Benefits

• Flexible and hybrid work opportunities • Inclusive workplace experiences and community • Sustainability-focused company environment • Opportunity to work in a global, diverse environment • Training, enablement sessions, SOPs and point-of-need guidance • Professional knowledge-sharing and development opportunities

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