Business Performance & Insights Manager

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $113.1k - $180.9k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 0%

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IGS Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚡ Energy

🛍️ eCommerce

Energy • eCommerce

IGS Energy is an energy services company that provides a variety of energy solutions for both residential and commercial customers. They offer green electricity, carbon-neutral natural gas, solar energy solutions, and home warranties. The company aims to provide clean, reliable, and affordable energy while supporting renewable projects such as wind, solar, and hydro power. IGS Energy also specializes in delivering customized energy strategies to help protect businesses from market volatility. Their services include designing and installing LED lighting solutions, operating compressed natural gas fueling stations, and offering comprehensive energy management strategies. With a focus on innovation and sustainability, IGS Energy strives to lead positive change for the environment and their communities.

📋 Description

• Serve as the primary business performance and analytics partner for the Residential Business Unit • Monitor business health across sales, enrollment, retention, customer care, collections, revenue integrity, workforce performance, and customer experience • Translate business questions into analytical approaches and deliver practical recommendations • Support the GM and leadership team through recurring business reviews, executive presentations, strategic planning, and decision support • Identify emerging trends, risks, opportunities, and performance gaps • Conduct root-cause analysis, develop hypotheses, test assumptions, and explain performance changes using data • Define business problems, document requirements, map current and future-state processes, and clarify success measures • Help leaders identify the right questions, evaluate alternatives, and make data-informed decisions • Analyze enrollment trends, customer acquisition, channel effectiveness, sales performance, and customer value • Evaluate channel performance, acquisition economics, retention outcomes, and retention initiatives • Analyze customer care performance, contact drivers, workforce management, staffing, productivity, and service levels • Identify drivers of call volume, repeat contacts, customer friction, and operational variation • Quantify improvement opportunities, prioritize actions, and measure results with Customer Care leadership • Analyze delinquency, collections, payment behavior, and customer financial risk indicators • Develop insights to improve revenue recovery and reduce business risk • Partner with Revenue Integrity and Finance on collection performance and bad debt outcomes • Develop and improve executive dashboards, scorecards, and performance reviews • Establish and maintain KPIs, leading indicators, metric definitions, and reporting standards • Provide accurate, timely, and actionable information for leadership decision-making • Increase reporting automation and data visualization effectiveness • Evolve toward a people leadership opportunity by developing analytical and business-partnering capability

🎯 Requirements

• Bachelor's degree in Business, Finance, Economics, Analytics, Operations, or a related field • Minimum of 7 years of progressive experience in business performance, business analysis, strategy, operations analytics, project delivery, finance, or related roles • Experience partnering with operations, commercial, finance, and executive leadership teams • Experience translating data and analysis into recommendations influencing strategic and operational decisions • Experience leading cross-functional work from problem definition through implementation and outcome measurement • Strong business analysis, quantitative analysis, and structured problem-solving skills • Ability to synthesize complex data into clear executive narratives, recommendations, and decision options • Experience leading cross-functional projects or initiatives with multiple stakeholders, dependencies, and competing priorities • Proficiency in requirements definition, process mapping, root-cause analysis, KPI design, and benefits measurement • Strong commercial and operational acumen across sales, customer care, workforce management, retention, collections, and customer experience • Ability to collaborate across Operations, Sales, Marketing, Finance, Revenue Integrity, and product or pricing teams • Executive presence, facilitation capability, and strong written and verbal communication skills • Experience improving reporting automation, dashboard usability, metric governance, and analytical processes • People leadership and coaching ability • Applicants must be authorized to work in the US on a full-time basis • Current or future sponsorship is not supported or available • Experience managing or developing analysts is preferred

🏖️ Benefits

• Comprehensive medical coverage with free telehealth • Dental coverage • Vision coverage • Employer health savings account contributions • Headspace mental wellbeing support • Free mental healthcare visits for employees and dependents • Maven family planning support • Paid family and caregiver leave • Fertility, adoption, and surrogacy services • 401(k) plan with company match • Financial wellbeing tools • Paid time off • Tuition reimbursement • Paid leaves • Employee hardship fund • Additional perks • Annual incentive plan based on company performance