Technical Support Engineer

🕒 May 19

🐊 Florida – Remote

🐊 Florida – Remote

💵 $68k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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iHeartMedia

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

📱 Media

💰 Debt Financing on 2017-02

Media • Entertainment • Advertising

iHeartMedia is the leading audio company in the United States, reaching 9 out of 10 Americans every month. The company operates over 860 radio broadcast stations across 160 markets, providing a mix of traditional radio, digital streaming, and podcasts, making it the top podcast publisher with over 168 million US downloads and streams. iHeartMedia is known for its innovative analytics and attribution technology, giving it a competitive advantage in advertising and media services. The company also hosts large-scale events like the iHeartRadio Jingle Ball Tour, bringing together major music acts and building strong partnerships, such as with the National Hockey League and MeatEater, Inc. , for podcast production.

📋 Description

• Available for customer service 24hr/day when on-call, as needed • Ability to travel and work with customers on-site • Install, configure, and troubleshoot hardware, software, and peripheral system components through on-site and remote support • Troubleshoot interfaces to equipment, software, or business systems using industry-standard or proprietary protocols • Edit configuration files and database data on multiple software packages as needed • Serve existing accounts by handling support tickets, planning daily schedules, investigating complaints, conducting tests, and resolving problems • Ability to communicate with customers either via ticketing system, telephone, video conferencing (MS Teams), chat or in person • Maintain good customer relations by examining feedback, identifying solutions, and suggesting workflow and system improvements • Completing reports, forms, checklists, etc., to document service and installation work • Continuous learning to keep job knowledge current by participating in educational opportunities, company-provided training, and self-directed studies

🎯 Requirements

• Bachelor’s Degree (B.S.) or equivalent from a college or technical school in an engineering, broadcasting, computer science, or a related field • Television broadcast engineering or operations experience is a plus • Windows Fundamentals – Basic knowledge of Windows Server administration and familiarity with Windows networking concepts, including but not limited to IP addressing, DNS, Active Directory, and SMB/CIF • Scripting Skills – Some experience with scripting languages, preferably PowerShell or similar (e.g., Python, batch files) • Data/Configuration Storage - Ability to read, edit, and troubleshoot data formats such as JSON, XML, SQL, and related markup/configuration languages • Networking Fundamentals – Understanding of DNS, TCP/IP, and firewall configurations in Windows environments • Databases - Working knowledge of SQL or MongoDB database servers • Prior experience with customer issue tracking systems such as ServiceNow, Jira, Freshdesk, or TeamSupport is a plus • Cloud platform experience is a plus • valid driver's license and ability to travel internationally

🏖️ Benefits

• Employer sponsored medical, dental and vision with a variety of coverage options • Company provided and supplemental life insurance • Paid vacation and sick time • Paid company holidays • A Spirit day to encourage and allow our employees to more easily volunteer in their community • A 401K plan • Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving • A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!