Manager, Solutions Support Engineering

🕒 July 7

🇺🇸 United States – Remote

💵 $144k - $198k / year

⏰ Full Time

🟢 Junior

💻 Solutions Engineer

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Wiz

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

Cybersecurity • Cloud Security

Wiz is a leading cloud security company, providing a comprehensive security platform for safeguarding cloud environments. It offers a variety of solutions designed to protect cloud infrastructure from threats, including threat detection and response, security posture management, and vulnerability prioritization. Their cloud-native platform enables seamless integration across various cloud systems, offering agentless visibility and robust protection for modern cloud computing needs. Trusted by many Fortune 100 companies, Wiz is recognized for its innovative approach, offering a unified security model that integrates development and security operations for enhanced visibility and proactive threat management.

📋 Description

• Manage, develop, coach and mentor a team of Technical Support Engineers • Act as the owner for your team’s accountability and performance • Ensure successful training and onboarding of new hires • Guide the team through technical-training and additional learning and development needs • Drive projects or initiatives to improve team productivity, process or procedure • Collaborate with internal teams and customers on high-priority escalations • Identify cases that require escalation • Create, maintain, and coordinate incident management requests to product or engineering • Design and implement solutions that scale the support offering through automations • Coordinate with Customer Success Managers to address any technical issues impacting a customer's success • Create technical articles or knowledge base for a better customer support experience • Be a customer advocate for timely resolution of the problems reported

🎯 Requirements

• 1+ years managing external technical support teams in a SAAS environment • Track record of writing scripts or building tools using AI APIs to automate operational workflows • 5+ years of hands-on experience deploying and maintaining AWS, Azure, or GCP infrastructure • Direct experience configuring and troubleshooting Kubernetes clusters and virtualized environments • Practical experience managing hybrid-cloud identity, security protocols, and monitoring/logging pipelines • Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person

🏖️ Benefits

• base salary + bonus + equity + benefits • health insurance • retirement plans • paid time off • flexible work arrangements • professional development