Marketing Specialist, Personalization – Rewards

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🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $85k - $95k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🎡 Marketing

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iHerb, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

🛍️ eCommerce

🧘 Wellness

🛒 Retail

eCommerce • Wellness • Retail

iHerb, LLC is an e-commerce platform that specializes in health and wellness products. The company offers a wide range of products including vitamins, supplements, herbs, sports nutrition, beauty products, grocery items, and more. iHerb is committed to providing high-quality products sourced directly from manufacturers or authorized distributors. The platform is known for its competitive pricing, extensive product reviews, prompt delivery services, and a strong emphasis on customer satisfaction. iHerb serves an international customer base, offering shipping to numerous countries worldwide.

📋 Description

• Support the weekly Personalization Pod sprint cycle - coordinating asset delivery, QA, and go-live checklists. • Conduct thorough quality assurance on campaign setups. • Compile, organize, and maintain SKU-level data, product recommendation inputs, and campaign content files. • Monitor in-flight campaign performance and surface anomalies to the team. • Support post-campaign data pulls and help assemble performance readout summaries. • Support day-to-day operations for the Rewards program. • Act as the marketing point-of-contact for customer service escalations. • Help coordinate deliverables across various teams. • Maintain Rewards program documentation. • Assist with QA and user acceptance testing for new Rewards features. • Manage data preparation and file workflows. • Maintain shared project trackers, sprint boards, and stakeholder status updates. • Partner with the Marketing Analyst to retrieve customer segmentation data. • Review marketing materials to ensure quality and consistency with brand standards. • Proactively identify process gaps or workflow bottlenecks. • Work cross-functionally with internal departments.

🎯 Requirements

• 2–5+ years of marketing experience. • Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously. • Exceptionally high attention to detail and accuracy in campaign setup, QA, and project execution. • Excellent communication and interpersonal skills for cross-functional collaboration. • Ability to thrive in a fast-paced, sprint-based environment. • Self-motivated and proactive - surfaces issues early and brings forward solutions. • Proficiency in Google Workspace (Gmail, Drive, Docs, Sheets, Forms) and collaboration tools. • Comfortable working with data: building trackers, pulling reports, organizing files, and identifying errors. • Experience with loyalty, rewards, or retention programs in a consumer-facing business.

🏖️ Benefits

• Employees (and their families) that meet eligibility criteria are eligible to participate in medical, dental, vision, and basic life insurance programs. • Enrollment in the company’s 401(k) plan. • Eligible for Time Off and Paid Sick Leave. • Paid holidays throughout the calendar year. • Hired applicants may be awarded Restrict Stock Units and receive annual bonuses.