Senior Software Engineer II – AI

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iHerb, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

🛍️ eCommerce

🧘 Wellness

🛒 Retail

eCommerce • Wellness • Retail

iHerb, LLC is an e-commerce platform that specializes in health and wellness products. The company offers a wide range of products including vitamins, supplements, herbs, sports nutrition, beauty products, grocery items, and more. iHerb is committed to providing high-quality products sourced directly from manufacturers or authorized distributors. The platform is known for its competitive pricing, extensive product reviews, prompt delivery services, and a strong emphasis on customer satisfaction. iHerb serves an international customer base, offering shipping to numerous countries worldwide.

📋 Description

• Lead the build of GenAI-powered product experiences and shared AI platform infrastructure • Design, build, and operate production AI features • Build shared AI platform layer including retrieval infrastructure and eval frameworks • Write LLM applications and integrations with marketing platforms and BI tools • Evaluate model and feature quality using structured eval frameworks • Use AI-driven SDLC tooling for AI and non-AI code • Coordinate with the Personalization team • Document AI system design decisions and operational lessons • Own the observability of AI systems built including latency, cost, quality drift, and error rates

🎯 Requirements

• 10+ years of software engineering experience • Hands-on experience shipping production code with AI-assisted development tools such as Claude Code, GitHub Copilot, or Cursor • Comfortable contributing across layers of the stack • Experience owning features end-to-end from spec through deployment • Strong grasp of software design principles, automated testing, code review, and CI/CD • Fully autonomous; drives technical decisions within the team; mentors junior engineers • Python proficiency; comfortable building and operating production LLM applications • Experience with at least one specialization: RAG and retrieval systems, LLM evaluation, agentic frameworks (LangChain, LlamaIndex or similar), or LLM-based workflow automation • Understanding of prompt engineering, context window management, and LLM output quality tradeoffs • Familiarity with vector databases, embedding models, or semantic search • High degree of accuracy and attention to detail • Excellent organization skills and ability to multi-task

🏖️ Benefits

• Medical, dental, vision, and basic life insurance programs • Enrollment in the company’s 401(k) plan • Paid Time Off • Paid Sick Leave • Paid holidays throughout the calendar year • Potential award of Restrict Stock Units • Annual bonuses pursuant to eligibility and performance criteria