Senior Manager, Workforce Management

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IHG Hotels & Resorts

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2003

👥 B2C

🛒 Retail

B2C • Retail • Travel

IHG Hotels & Resorts is one of the world's leading hotel companies, dedicated to providing True Hospitality for Good. With a diverse portfolio of well-known brands, IHG offers a wide range of accommodations tailored to meet the needs of various guests and owners. The company operates over 6,500 hotels globally, with a strong commitment to sustainable practices and responsible business operations.

📋 Description

• Support final system configuration, validation, and readiness for UKG Pro WFM • Participate in UAT; identify defects, gaps, and operational risks • Act as liaison between implementation teams and hotel operations • Engage hotel leadership to validate workflows and ensure operational fit • Translate system functionality into actionable operating practices • Build alignment and adoption across hotel and regional leadership • Influence stakeholders without direct authority • Support change management, training, and readiness activities • Identify and mitigate adoption risks and resistance • Enable workforce strategies balancing productivity, service, and experience • Improve forecasting, scheduling, and staffing practices • Promote data-driven decision making across hotel team

🎯 Requirements

• Hotel operations leadership experience (e.g., Hotel Manager, Director of Operations) • Strong knowledge of labor management, scheduling, and service delivery • Experience balancing productivity with guest and employee outcomes • Ability to influence in a matrixed organization • Strong communication and stakeholder engagement skills • Workforce management systems (e.g., UKG or similar) • Operational expertise in hotel environments • Strategic thinking with execution focus • Stakeholder engagement and influencing without authority • Problem solving in complex environments • Change leadership and adaptability • Experience with large-scale implementation or transformation programs

🏖️ Benefits

• impressive room discounts across our many properties • recharge days and volunteering days throughout the year • myWellbeing framework supporting wellbeing in your health, lifestyle, and workplace • unique and inclusive culture