Review Team Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IICRC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

🤝 Non-profit

📚 Education

📋 Compliance

Non-profit • Education • Compliance

IICRC is a non-profit organization that develops and maintains standards, offers certifications, and provides training and resources for professionals in the inspection, cleaning, and restoration industries. It accredits courses and schools, certifies technicians and firms, publishes standards and field guides, and operates a resource center and events to support professional development and industry compliance.

📋 Description

• Lead a team of staff estimate reviewers through performance management, SMART goal creation, and team meetings • Collaborate with franchisor departments to improve Paul Davis carrier scorecard performance • Recruit, onboard, and train new Claims Force team members • Conduct monthly performance coaching and Goal Setting & Review meetings • Create SMART goals and development paths • Facilitate team calibration meetings • Support scorecards, pre-estimate upload SLAs, estimate reviews, centralized remote estimate creation, and post-QA Approval managed repair • Provide direct support during claim spikes, catastrophe events, absences, shortages, and other organizational demands • Communicate with direct reports, supervisors, franchisees, insurance carrier partners, and organizational stakeholders through phone, email, claim systems, MS Teams, and other applications • Coach franchises on estimating and documentation performance • Assist franchises with estimating requirements and claim expectations based on carrier guidelines • Support technical claim inquiries across estimating and claim-management platforms • Identify and communicate trends to organizational stakeholders • Analyze internal performance trends and participate in problem-solving sessions • Support onboarding of new team members and employees in new positions • Create team-building meetings and events • Approve direct reports’ timecards and expense reports • Perform other assigned projects or duties

🎯 Requirements

• High School Diploma or GED • Bachelor’s Degree or equivalent experience in insurance claims or related field • 1 plus years’ experience with estimation principles for the insurance industry • 2 plus years’ experience with contracting and/or field work for a given trade • 3 plus years’ experience with personnel management or coaching • Proficient use of a laptop and operating accessories • Proficient use of Microsoft Office applications (Outlook, Teams, OneDrive, SharePoint, Forms, PowerPoint, Word, Excel) • Subject matter expert-level knowledge of insurance industry mitigation, contents, and reconstruction concepts, operational practices, and verbiage • Ability to lead and manage a team through reviews of varying job types, estimate severity, and complexity • Assertive, professional verbal and written communication skills • Proficient use of technology applications, including creation of new documents • Ability to independently problem solve, resolve conflict, and manage priorities • Ability to learn and implement new industry processes • Ability to review and write estimates for water mitigation, mold, fire mitigation, temporary repairs, contents, reconstruction, and other job types accurately and promptly • Ability to complete multiple reviews or estimates within a given time frame • Knowledge of Xactware Products, Symbility, and other estimating software • Knowledge of insurance-industry estimating principles • Ability to successfully pass required industry and company certifications on first attempt • Ability to work in primary operating systems • Ability to pass and maintain a satisfactory background check • Ability to maintain confidentiality • Ability to safely operate a company vehicle • Willingness to travel as needed, potentially up to 20%

🏖️ Benefits

• Medical, Dental, & Vision Benefits • Opportunity for advancement • Training & development • Wellness resources • 401(k) matching • Flexible work from home options available • Opportunity for Overtime • Paid Time Off • Great Company Culture