Team Lead, Operations Account Management

🕒 September 17

🇺🇸 United States – Remote

💵 $70k - $80k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

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IKS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

💰 Seed on 2006-12

Healthcare • SaaS • Artificial Intelligence

IKS Health is a healthcare technology company that provides an AI-driven care enablement platform and services to health systems, physician enterprises, ambulatory practices and specialty clinics. Their offerings include revenue cycle management, clinical documentation (ambient AI scribe, virtual medical scribing, transcription), denial prediction, medical coding and audits, patient access solutions, care coordination and value-based care optimization, combining agentic AI with human expertise to improve clinical workflows, reduce clinician burden, and enhance financial performance.

📋 Description

• Monitor daily operational performance, battle cards, action plans, and key KPIs for assigned clients, including A/R days, cash performance, denial trends, and accuracy measures • Act as the primary operational point of contact between clients and internal delivery teams • Translate client needs, issues, and requests into actionable operational priorities and execution plans • Identify operational risks, analyze performance trends, and support issue resolution to prevent revenue leakage and service disruption • Ensure accurate reporting, clear status updates, and effective issue communication • Lead operational work for domestic-only clients as needed • Review statistical reports and dashboards to identify operational trends, risks, and deficiencies; develop and implement corrective action plans • Lead tactical efforts to maximize operational efficiency and optimize reimbursement through standardized workflows, issue triage, and cross-functional collaboration • Address client inquiries promptly and proactively escalate risks such as unbilled accounts, claim issues, and operational blockers • Partner with operations, finance, payer relations, technology, and strategic client management/sales teams • Understand contract terms and ensure billing, invoicing, and service delivery remain within negotiated requirements • Maintain current knowledge of hospital billing systems, government payer programs, third-party reimbursement policies, and applicable regulations • Maintain confidentiality of patient and client information • Attend required meetings and remain current on industry trends, legislative changes, and best practices • Ensure customer invoice accuracy and support monthly invoicing processes • Recruit, orient, manage performance, provide feedback, conduct reviews, and mentor direct reports • Administer internal policies and procedures and comply with employment laws and regulations

🎯 Requirements

• Bachelor’s degree or equivalent combination of education and relevant experience • 5+ years of experience in hospital revenue cycle functions with strong exposure to billing and follow-up/collections and claim resolution • Working knowledge of insurance regulations, reimbursement practices, procedure and diagnosis coding, and automated billing workflows • Demonstrated ability to work issues to resolution, including complex account research, root cause identification, and corrective actions • Strong client-facing communication skills (written and verbal) with the ability to explain operational findings, timelines, and next steps clearly • Excellent critical thinking, organizational, and time-management skills with strong attention to detail, accuracy, and follow-through • Proficiency with Microsoft Office (Excel, Outlook, Word) and comfort working across multiple systems and reporting outputs • 2+ years Medicare hospital billing experience and/or demonstrated expertise with government payers (Medicare/Medicaid) • Experience supporting hospital billing platforms and/or EHR/RCM systems (e.g., Thrive, Epic, Cerner, or comparable tools) • Advanced revenue cycle analytics capability • Prior experience in client management, escalations, service recovery, and cross-functional coordination • Exposure to invoicing processes, contract compliance validation, and operational performance governance

🏖️ Benefits

• 3% annual bonus

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