Field Service Engineer 2

🔥 14 hours ago

🏈 Alabama – Remote

🏈 Alabama – Remote

💵 $74.9k - $112.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Illumina

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

💰 $750M Post-IPO Debt on 2023-01

Healthcare • Consulting • Manufacturing

Illumina is a leading company in the genomics field, providing innovative technologies for the analysis of genetic variation and function. They offer a wide range of products and services, including sequencing platforms, microarray technology, library preparation kits, bioinformatics software, and comprehensive genomic solutions. Illumina's next-generation sequencing platforms are used for various research and clinical applications, such as cancer research, reproductive health, and genetic disease detection. The company is dedicated to improving human health by enabling researchers and clinicians to accelerate their genomic discoveries and applications, ultimately impacting precision medicine and life sciences globally.

📋 Description

• Provide daily on-site support for installation, upgrades, diagnosis, troubleshooting, and repair of complex equipment and systems • Deliver technical support for Illumina instrumentation and systems at customer sites • Provide feedback to the Manager and identify operational efficiency opportunities • Troubleshoot complex customer-reported problems • Monitor, schedule, and prioritize tasks to maximize instrument uptime and customer satisfaction • Complete post-repair and post-installation validation runs • Manage SFDC case administration according to quality guidelines • Manage accounts and build and strengthen customer relationships • Schedule and perform equipment upgrades and new installations • Maintain current service and training manuals, Field Service Bulletins, and SOPs • Facilitate remote connectivity to customer instrumentation • Escalate repairs and serve as the primary point of contact for escalation activities • Analyze instrument-failure reports and proactively service instruments to prevent downtime • Lead site meetings and report metrics on instrument performance and downtime • Partner with NSST and product support on sustaining engineering activities • Communicate and oversee rotational support locally or from other regions • Assist other Field Service Engineers with complex troubleshooting • Provide onsite training and support to other Field Service Engineers • Identify site efficiencies to reduce mean time between repair and increase instrument uptime • Maintain appropriate service-parts inventory levels

🎯 Requirements

• Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience • 2–6 years relevant experience or direct experience servicing Illumina products • Highly motivated with problem-solving ability • Ability to operate as an independent contributor and as a cooperative team member • Excellent verbal and written communication skills • Biotechnology/Biomedical industry knowledge, or applicable military experience • Familiarity with field optical alignments, robotics, electrical/electronics, and mechanical systems • Technical knowledge of computer hardware, Windows OS, and networking • Planning, scheduling, and prioritization skills • Must not require visa sponsorship • Background check may be required after a conditional offer

🏖️ Benefits

• Variable cash program (bonus or commission) • Equity for eligible roles • Access to genomics sequencing • Family planning benefits • Health, dental, and vision benefits • Retirement benefits • Paid time off • Employee Resource Groups offering career development experiences, cultural awareness, and social responsibility opportunities