Operations Support Associate – Weekday Coverage

🔥 3 minutes ago

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

💵 $25 - $32 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Imagen Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🤖 Artificial Intelligence

Healthcare • Artificial Intelligence

Imagen Technologies is a company focused on empowering primary care through onsite, technology-enabled diagnostic solutions. By leveraging advanced technologies such as machine learning, artificial intelligence, and deep learning, Imagen enhances clinical outcomes, patient satisfaction, and financial results for primary care practices. The company specializes in areas including radiology, medical imaging, and software engineering, particularly through innovative applications in computer vision and medical devices.

📋 Description

• Serve as a primary point of contact for customers, technologists, clinicians, and radiologists • Triage and resolve calls, emails, chats, and support cases while maintaining accurate CRM documentation • Assist radiologists with study inquiries, worklist concerns, case prioritization, workflow flags, and time-sensitive requests • Monitor clinical systems for SLA concerns • Troubleshoot imaging and order exceptions, including missing images or orders, demographic discrepancies, and accession/MRN mismatches • Facilitate Critical Finding notifications, provider-to-provider calls, and follow-up on time-sensitive studies • Independently prioritize and manage active issues during assigned coverage • Maintain issue ownership through resolution, handoff, or escalation • Provide clear shift handoffs and escalate recurring workflow or technical issues with sufficient context • Contribute to documentation, SOPs, and process improvements while maintaining HIPAA and confidentiality requirements • Develop expertise in radiology workflows, PACS/RIS environments, clinical applications, and radiologist reading workflows through training, team reviews, and quality feedback

🎯 Requirements

• Associate’s degree plus 1 year of relevant radiology or healthcare support experience, or high school diploma/GED plus 3 years of relevant healthcare, radiology, or clinical support experience • Hands-on experience supporting radiology, diagnostic imaging, or teleradiology workflows strongly preferred • Familiarity with X-ray, CT, MRI, and ultrasound imaging modalities • Experience with PACS/RIS systems and radiology workflow concepts • Experience with orders, accessions, patient demographics, image availability, worklists, and study status • EHR/EMR experience such as Epic or Cerner preferred • Experience with eRAD or comparable radiology platforms highly valued • Strong knowledge of medical terminology • Ability to communicate effectively with radiologists, physicians, technologists, and other clinical personnel • Ability to manage high-volume ticket and call queues and prioritize time-sensitive issues within SLA expectations • CRM/ticketing experience required; Salesforce preferred • Strong communication, troubleshooting, multitasking, organization, and attention to detail required • Reliable WiFi network and quiet workspace with a desk and chair • Ability to work Monday–Friday, 11am–8pm ET, plus a remote two-week daytime training period Monday–Friday

🏖️ Benefits

• Differential • Benefits • Remote work • Remote two-week training period • Reliable WiFi network and quiet workspace requirement

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