Technical Services Engineer III

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $80k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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impact.com

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

☁️ SaaS

🤝 B2B

📣 Marketing

SaaS • B2B • Marketing

impact. com is a comprehensive partnership management platform that automates the entire partner lifecycle. It enables businesses to manage affiliates, influencers, and referral marketing programs to drive customer acquisition and revenue growth. The platform offers tools to discover and recruit partners, manage contracts and payments, track performance, and optimize partnerships. impact. com supports various partnerships including brand-to-brand, affiliate marketing, influencer marketing, and customer referrals, driving significant transactions and growth for leading brands.

📋 Description

• Develop and maintain deep knowledge of impact.com products, platform capabilities, enhancements, and relevant industry trends • Support design, implementation, management, troubleshooting, optimization, and maintenance of technical integrations for new and existing clients • Partner with Onboarding, Customer Success, Product, Engineering, Solutions, and other internal teams • Deliver seamless onboarding and strong post-launch support • Own client technical issues end-to-end, from investigation and root cause analysis through resolution and communication • Manage and prioritize incoming technical requests through ticketing systems • Identify recurring issues and communicate trends, risks, and insights to management and cross-functional stakeholders • Create and maintain technical documentation, integration guides, training materials, and help content • Identify, scope, and help develop internal tools or reports to improve troubleshooting workflows

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience • Experience in a tech-focused role at a digital marketing or technology-driven company, preferably in a customer-facing capacity • Strong understanding of designing, implementing, and supporting client solutions on SaaS platforms • Experience with HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools • Ability to analyze logs and data to troubleshoot issues, including writing SQL queries when applicable • Familiarity with affiliate marketing or the broader digital marketing ecosystem is a plus • Excellent problem-solving and troubleshooting skills • Clear, confident verbal and written communication skills in English • Ability to explain technical concepts to technical and non-technical audiences • Self-starter mindset, curiosity, and desire to continuously learn and improve processes • Strong organizational skills, attention to detail, and ability to prioritize effectively

🏖️ Benefits

• Medical, Dental, and Vision insurance • Office-only catered lunch every Thursday, a healthy snack bar, and great coffee • Flexible spending accounts and 401(k) • Responsible PTO policy with flexible time off • Up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage • Monthly gym reimbursement • Restricted Stock Units (RSUs) with a 3-year vesting schedule, pending Board approval • Free Coursera subscription and PXA courses • 26 weeks of fully paid parental leave for the primary caregiver • 13 weeks of fully paid parental leave for the secondary caregiver • Technology stipend for home office setup • Monthly internet expense allowance • Additional 5% variable annual bonus contingent on Company performance