ServiceNow Business Analyst

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $145k - $165k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 4%

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Improvix Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🏛️ Government

🔒 Cybersecurity

💼 Consulting

Government • Cybersecurity • Consulting

Improvix Technologies is an IT services and consulting company that partners with U. S. federal agencies to deliver mission-aligned solutions using emerging technologies. It focuses on four core capability areas — Data & AI, Application Services, Cloud & Infrastructure, and Cybersecurity — and emphasizes measurable mission value, regulatory compliance, and innovation through its IPX CREATE lab. The company positions itself as a trusted national security partner, offering services such as software development, data engineering and analytics, cloud adoption and management, DevSecOps, enterprise monitoring, and security engineering.

📋 Description

• Lead client workshops and focus groups to elicit, analyze, and document business requirements aligned to agency mission goals • Translate high-level business needs into user stories, acceptance criteria, and functional specifications within Agile/Scrum • Conduct gap analysis between legacy processes and ServiceNow out-of-the-box functionality • Partner with the Agile Coach to design, document, and roll out Agile processes and SOPs across ServiceNow delivery teams • Review every user story for accuracy, completeness, ambiguity, and Definition of Ready compliance before sprint planning • Mentor junior analysts and developers on business context, federal domain constraints, and ServiceNow best practices • Peer review functional designs and test scripts • Develop process maps, workflows, and data models for end-to-end service delivery • Advise government stakeholders on ServiceNow best practices and technical debt risks • Work with system architects to confirm functional design feasibility • Ensure solution designs meet Section 508, FISMA, and NIST requirements • Develop and execute UAT plans, write test scripts, and coordinate testing with government personnel • Produce SOPs, user guides, and training decks • Collaborate with federal agency clients, technical teams, government stakeholders, and Agile Coaches • Participate in occasional travel for major planning events

🎯 Requirements

• 5+ years as a business analyst, including 3+ years dedicated to the ServiceNow platform • Proven experience in federal contracting — DoD, DHS, or civilian agencies • Deep knowledge of ServiceNow ITSM plus at least one other major workflow: ITOM, HRSD, SPM, ITAM, or custom applications • Hands-on backlog management in Jira, ServiceNow Agile, or Azure DevOps • Proficiency with Visio, Lucidchart, or similar process-mapping tools • Demonstrated experience delivering in an Agile/Scrum environment • Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field • ServiceNow Certified System Administrator (CSA) and ITIL v4 Foundation or higher • U.S. citizenship • Ability to obtain and maintain a Secret clearance • Availability during East Coast business hours • PMP or Agile certifications such as CSM or SAFe PO/PM are bonus qualifications • Additional ServiceNow certifications are bonus qualifications • Experience writing SOPs or process documentation adopted across multiple delivery teams is a bonus qualification • Prior work on Section 508 accessibility remediation or FISMA/NIST control documentation is a bonus qualification • Active Secret clearance is a bonus qualification

🏖️ Benefits

• Comprehensive medical, dental, and vision insurance • 401(k) with company match • Three weeks of paid annual leave that increases with tenure • Life insurance and disability coverage • Transit and commuting benefits • Professional development and paid training opportunities • Performance-based incentives • Fully remote work within the U.S. • No expectation to relocate or report to an office • Career growth paths • Mentorship opportunities

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