Appointment Scheduler

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Logo of Margaret W. Wong & Associates LLC

Margaret W. Wong & Associates LLC

51 - 200 employees

Founded 1977

⚖️ Legal

🤝 B2B

🤝 Non-profit

Legal • B2B • Non-profit

Margaret W. Wong & Associates LLC is a law firm that specializes in providing comprehensive immigration services to employers, workers, individuals, and families across the United States. Founded in 1977, the firm has successfully helped over 25,000 clients navigate the complexities of immigration law, offering services that include employment-based and family-based immigration, asylum applications, and naturalization processes. With a team fluent in multiple languages and a commitment to serving immigrants with passion and integrity, the firm has established a strong national presence.

📋 Description

• Schedule, reschedule, and confirm customer appointments • Answer incoming phone calls professionally • Make outbound calls regarding appointment confirmations • Update customer information in scheduling software • Coordinate appointment availability with internal departments • Respond to customer questions and provide accurate information • Maintain organized scheduling records • Ensure all appointments are entered accurately • Deliver a positive customer experience during every interaction

🎯 Requirements

• High school diploma or equivalent • Strong verbal and written communication skills • Basic computer and data entry skills • Excellent organizational and multitasking abilities • Customer service experience is a plus • Reliable, professional, and detail-oriented • Ability to work independently and as part of a team • Previous scheduling, receptionist, call center, or administrative experience is helpful but not required • Ability to work Monday through Friday full-time • Occasional overtime based on business needs

🏖️ Benefits

• Competitive hourly pay • Paid training • Health, dental, and vision insurance • Paid time off • 401(k) • Career advancement opportunities • Supportive team environment

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