Senior Sales Operations Manager

🔥 0 minutes ago

🌵 Arizona, California, +7 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $127.7k - $167.1k / year

⏰ Full Time

🟠 Senior

📊 Sales Operations

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Included Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

👥 HR Tech

SaaS • B2B • HR Tech

Included Health is a healthcare technology company that delivers personalized, employer- and health-plan-focused primary, urgent, and behavioral health care through a single app and a network of virtual and in-person services. It blends AI-driven tools and human care teams to provide 24/7 care coordination, billing and claims advocacy, second opinions from leading specialists, and mental-health support, with the goal of lowering employer healthcare costs and improving member experience and inclusivity.

📋 Description

• Partner with Sales leaders to improve operating cadence across pipeline reviews, forecast management, territory planning, and performance tracking • Own and optimize core sales processes, including opportunity management, stage definitions, inspection workflows, pipeline hygiene, and key handoffs across teams • Build and maintain trusted reporting and dashboards that help leaders understand pipeline health, conversion, bookings performance, and risk areas • Translate business questions into clear analyses and actionable recommendations for Sales leadership • Identify gaps in process, data quality, and system design, then drive practical solutions that improve visibility and execution • Support quota, coverage, and territory planning processes in partnership with Growth, Finance, and leadership stakeholders • Improve Salesforce data quality and process consistency to ensure reporting is credible, scalable, and useful • Partner cross-functionally with Marketing, Client Success, Finance, Analytics, and Enablement to improve upstream and downstream go-to-market workflows • Drive adoption of new tools, workflows, and operating expectations through documentation, training, and change management • Help evaluate and operationalize AI and automation use cases that improve seller productivity and management visibility

🎯 Requirements

• 5+ years of experience in Sales Operations, Revenue Operations, Growth Operations, or a related go-to-market operations role; mid-level candidates are welcome, with senior-level experience preferred • Strong experience supporting B2B sales organizations with pipeline management, forecasting, sales process design, quota & territory planning, and operational rigor • Strong Salesforce background, including reporting, dashboards, workflow/process design, and data quality management • Strong data analytics capability with the ability to turn messy data into clear insights, recommendations, and executive-ready reporting • Deep fluency in operating a GTM tech stack (e.g., Salesforce, Gong, HubSpot, Glean, AI tooling) and the ability to architect strategic system improvements. • Experience identifying opportunities for process automation and improvement, then driving those changes through implementation • Strong executive communication skills and presence; able to synthesize issues clearly and influence leaders through data and sound judgment • High-agency, ownership-oriented operator who works independently, follows through, and gets things done • Comfort operating in ambiguity with strong attention to detail and a bias toward action • Nice to have • Experience with BI and analytics tools such as Tableau, Looker, etc. • Experience working in healthcare, benefits, navigation, or other complex services environments • Experience supporting AI readiness, workflow automation, or sales productivity tooling • Comfort with or willingness to learn SQL

🏖️ Benefits

• Bonus • Equity • Remote-first culture • 401(k) savings plan through Fidelity • Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) • Paid Time Off ("PTO") and Discretionary Time Off (“DTO”) • 12 weeks of 100% Paid Parental leave • Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies. • Work-From-Home reimbursement to support team collaboration home office work