Enterprise Customer Success Manager – AI-native

Job not on LinkedIn

🔥 10 minutes ago

🏈 Alabama, Arizona, +29 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Incredible Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🎯 Recruiter

☁️ SaaS

Healthcare Insurance • Recruitment • SaaS

Incredible Health is a leading AI-powered healthcare career marketplace that empowers nurses and healthcare professionals to find the best job opportunities. It is trusted by over 1 million nurses and 1,500 hospitals across the United States. The platform accelerates the recruitment process, significantly reducing hiring times and costs for hospitals while helping nurses find their ideal roles quickly and efficiently. Incredible Health provides a seamless experience by offering tools and support like interview tips, resume building, and personalized job matching. Their innovative approach has transformed the hiring process in the healthcare industry, making it easier for hospitals to connect with qualified nurses and for nurses to advance their careers.

📋 Description

• Own value creation and drive adoption, retention, renewals, and expansions across a portfolio of hospitals and health systems for the Incredible Health Career Marketplace and Incredible Health Lyn. • Serve as a strategic advisor from post-onboarding through renewal, including optimizing hiring funnels, rolling out new capabilities, refining processes, and aligning to system-level workforce goals. • Lead executive engagement with regular executive business reviews, clear success plans, and decisive follow-through. • Use AI daily, including building AI agents and workflow automations that accelerate reporting, insights, and client execution. • Translate data into clear narratives and action plans that earn buy-in from clinical, human resources, and C-suite leaders. • Navigate complex stakeholder landscapes across multiple sites and service lines, including setting shared goals, unblocking dependencies, and delivering timely outcomes. • Partner cross-functionally to deliver a unified, high-quality client experience and capture voice-of-customer insights to inform roadmaps and service improvements. • Operate with autonomy and creativity, communicating proactively and moving fast without sacrificing quality.

🎯 Requirements

• At least three years of experience in client success, consulting, relationship sales, or account management serving enterprise healthcare systems, with a track record of retention and expansion. • Demonstrated success providing consultation to senior-level executives. • Proven achievement against revenue retention and growth targets. • Hands-on, AI-forward operator who enjoys experimenting, iterating, and building simple agents and automations to scale your workflow and improve client outcomes. • Skilled in change management, enablement, and guiding healthcare systems through AI adoption with care, clarity, and guardrails. • Analytical, curious, and structured, able to turn complex data into focused insights and decisive next steps. • Highly proactive and self-directed. You're organized, calm under pressure, and skilled at prioritizing in fast-moving environments. • Background in healthcare technology and/or experience in nursing or recruiting is highly preferred. • Willing to travel up to 25% of the year.

🏖️ Benefits

• We offer a competitive, market based salary aligned with your skills and experience • Our comprehensive benefits package covers medical, dental and vision coverage with shared premiums • Commission and/or equity may be offered based on the position • Unlimited vacation, so take a break when you need it! • We have a generous family leave policy so that you can spend time bonding with new additions to your family. • We welcome candidates with backgrounds that are commonly underrepresented in our industries. • We deeply value culture, community, and camaraderie amongst our team - we strive to create a work environment that lets you have fun and celebrate.