Technical Account Manager

🕒 August 14

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Incubyte

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🤖 Artificial Intelligence

🏥 Healthcare

🤝 B2B

Artificial Intelligence • Healthcare • B2B

Incubyte is an engineering firm that builds production-ready AI systems and tooling for US healthtech organizations. They provide AI Product Engineering, AI Enablement, and AI Modernization services—embedding forward-deployed engineers with clients to deliver safe, compliant, and maintainable AI in regulated settings. Incubyte develops its own products and tools (Anthara, an AI conduct/runtime layer for policy-compliant code generation, and Bee, an open-source Claude Code plugin) and focuses on payer tech, provider tech (EHR integration, HIPAA compliance), and behavioral health use cases, emphasizing spec-driven development, test-driven development, and continuous delivery.

📋 Description

• Own the financial integrity of client accounts, including runway, margin, invoicing, and forecast accuracy • Nurture client relationships and build supporters across leadership levels • Identify and convert account expansion and new opportunities • Catch risks early, contain escalations, and preserve client trust • Maintain scalable account knowledge and processes • Create and maintain written account plans for each client • Refresh weekly account snapshots covering runway, margin, headcount, and invoicing • Conduct regular 1:1s with pod leads • Run monthly readouts, QBRs, and retrospective follow-through • Conduct annual written reference-ability checks with economic buyers • Review stakeholder maps monthly and monitor leadership changes • Partner with People Success and recruiting on staffing changes and ramps • Handle client paperwork, security questionnaires, vendor onboarding, and due diligence • Document and automate repeatable processes • Keep CRM/ERP and account records current • Feed learnings back to sales and marketing, including references, case studies, and patterns

🎯 Requirements

• Technical/engineering background transitioned into account management, client-facing, or pre-sales roles • Enough technical depth to hold your own with a CTO on tech debt, TDD, DORA metrics, and Clean Agile • Strong executive writing ability • Ability to drill down beyond surface-level status updates • Data-driven decision-making • Track record of taking work to closure • Comfort operating in ambiguous environments • Extreme ownership and end-to-end accountability • Ability to execute independently and define problems • Strong product mindset and willingness to talk to customers • Ability to build trust and sell value • High standards, autonomy, and bias toward action

🏖️ Benefits

• Twice a year, in-person co-working sprint with all travel expenses covered • Once a year, retreat with all travel expenses covered • Dedicated learning & development budget • Sponsorship for conference talks • Comprehensive medical & term insurance • Employee-friendly leave policies • Home Office fund • Medical Insurance • Remote-first company with structured flexibility • Shared core hours with autonomy