Technical Account Manager

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Valeris

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💊 Pharmaceuticals

🏥 Healthcare

🤝 B2B

Pharmaceuticals • Healthcare • B2B

Valeris is a fully integrated life sciences commercialization partner formed by the merger of PharmaCord and Mercalis. The company provides comprehensive solutions across the healthcare value chain to help life sciences companies bring products to market and improve patient access and adherence. Valeris offers data and strategic insights, patient support and access programs, and healthcare provider engagement tools, serving over 500 life sciences customers and supporting millions of patients. Headquartered in Morrisville, North Carolina and Jeffersonville, Indiana, Valeris focuses on enabling commercialization and patient-centric services for pharmaceutical and life sciences organizations.

📋 Description

• Act as the single point of contact for client-related inquiries within the Valeris IT organization • Monitor and escalate client requests, service tickets, defect resolutions, and innovation initiatives from initiation to outcome • Conduct regular status meetings with business partners and clients to report progress, status, outcomes, and challenges • Collaborate with operations to bring innovative technology ideas and solutions to clients • Participate in client quarterly business reviews and present technology initiative updates and achievements • Serve as a client technology subject matter expert bridging operations, technology, and partner teams • Monitor project timelines and deliverables to ensure adherence to service-level targets and timelines • Facilitate communication between cross-functional teams • Analyze and report key performance metrics and identify areas for improvement • Partner with IT solution architects, business analysts, product owners, and development leads/managers to design implementations and resolve issues • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in computer science, business administration, or related field, or equivalent experience required • Proven experience in product management, project management, and client success roles, including client management and setting expectations • Experience working with internal and external clients to define business and technical needs and provide technical solutions • Experience working in healthcare and information technology fields is a strong plus • Experience with web services and data feed integration preferred • Strong understanding of technology solutions and their application in a business context • Excellent written and oral communication, interpersonal, critical thinking, and problem-solving skills • Proficient in Microsoft Office applications, specifically Excel, PowerPoint, Visio, and Word • Experience with Salesforce software a plus • Experience eliciting requirements and diagramming process flows • Experience working with project tracking software preferred • Good understanding of SDLC processes (Waterfall, Agile) preferred • Ability to work collaboratively in a fast-paced environment • Ability to investigate how best to solve business problems and meet with key IT personnel responsible for solution delivery • Prefer candidates who can type at least 35 words per minute with 97% accuracy • Flexibility to travel as needed is preferred • Successful completion of a background check and, depending on the position, a drug screen

🏖️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting • Paid Time Off (PTO) and Sick Leave • Nine paid holidays plus two floating holidays • Opportunities for advancement and personal and professional growth • Challenging, stimulating work environment that encourages new ideas • Inclusive workplace and mission-driven culture • Flexibility to travel as needed is preferred