Licensed Customer Care Agent – Day Shift

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Independence Pet Holdings

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Independence Pet Holdings is a multi-brand pet health company established in 2021 that manages a diverse portfolio of modern pet health brands across the U. S. and Canada. The company offers pet insurance services, pet education, lost-pet recovery and other pet-focused services through an omni-channel, multi-brand approach aimed at serving pet parents and improving pet health and welfare.

📋 Description

• Research and respond to insurance and non-insurance customer service inquiries via phone, email, text, chat, and social media • Provide exceptional customer care across multiple communication channels in a timely and efficient manner • Solve customer issues, rectify poor experiences, and maintain positive customer relationships • Apply company policies to ensure claims and policies are compliant and determine when to make exceptions • Answer customer questions and provide insurance and non-insurance information • Educate customers on product offerings and help them buy additional coverage • Process new customer enrollments, incoming claims, and ongoing fulfillment tasks • Use ticketing software, back-office software, and digital tools to manage and track performance • Perform data entry and other assigned duties

🎯 Requirements

• Prior experience in customer service role involving a high degree of customer interface • Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.) • Roll-up-your-sleeves mentality – does what it takes to get the job done • Excellent verbal and written skills • Administrative and computer skills • Great attention to detail with every task • Entrepreneurial interest and a passion for pets • Existing Property & Casualty Insurance License • Ability to work the 9:00am-5:30pm EST shift

🏖️ Benefits

• Comprehensive full medical, dental and vision Insurance • Basic Life Insurance at no cost to the employee • Company paid short-term and long-term disability • 12 weeks of 100% paid Parental Leave • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Retirement savings plan • Personal Paid Time Off • Paid holidays and company-wide Wellness Day off • Paid time off to volunteer at nonprofit organizations • Pet friendly office environment • Commuter Benefits • Group Pet Insurance • On the job training and skills development • Employee Assistance Program (EAP)