Director – Change Management

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🕒 May 1

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Independence Pet Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 B2C

🧘 Wellness

Insurance • B2C • Wellness

Independence Pet Group is one of North America’s largest pet insurance and services organizations. The company supports insurance for more than 800,000 pets in the U. S. and Canada, with a mission to strengthen the bond between pets and their owners through innovative products and services. IPG offers a comprehensive range of underwriting options, turnkey partner solutions, and consumer-facing insurance products to support pets throughout their lives. The company is home to several insurance brands, providing vital support and services in the pet care industry.

📋 Description

• Develop and execute comprehensive change management strategies that enable successful adoption of enterprise transformation initiatives. • Lead business readiness assessments to identify change impacts, risks, and adoption barriers across people, processes, and technology. • Drive sustained adoption of new ways of working through structured change planning, leadership alignment, and reinforcement strategies. • Partner with Business Owners and Program Leaders to define, track, and realize intended business benefits tied to transformation initiatives. • Establish benefit realization frameworks, success measures, and adoption KPIs to ensure outcomes are realized post‑implementation. • Support leadership in translating strategic objectives into measurable business outcomes. • Design and deliver end‑to‑end OCM plans, including stakeholder analysis, change impact assessments, communications, training, and reinforcement strategies. • Coach senior leaders and people managers on their role in leading change and reinforcing adoption at scale. • Act as a trusted advisor to business and technology leaders on change risks, mitigation strategies, and adoption planning. • Develop and execute an integrated change communications strategy that supports transformation objectives and reinforces consistent messaging across the enterprise. • Create targeted communication plans aligned to stakeholder needs, change impacts, and key milestones across the transformation roadmap. • Partner with Corporate Communications, HR, and Program Leadership to ensure clear, timely, and consistent messaging across multiple channels. • Craft executive‑level messaging, presentations, and talking points to enable senior leaders to effectively sponsor and communicate change. • Establish feedback mechanisms (e.g., pulse surveys, listening sessions) to gauge understanding, sentiment, and readiness, adjusting communications as needed. • Lead business process analysis, redesign, and optimization efforts aligned to future‑state operating models. • Ensure redesigned processes, roles, and controls are clearly defined, documented, and embedded into day‑to‑day operations. • Partner with technology teams to align process changes with system capabilities and SaaS‑based platforms. • Integrate change management practices into scaled agile (SAFe) delivery models, ensuring change activities are aligned with release cadences. • Collaborate with Program Managers, Product Owners, and Agile teams to embed adoption, readiness, and training activities into program execution. • Support transformation efforts operating across complex, global, and matrixed organizational environments. • Directs the activities and lead team of 3-5 Change Management professionals to develop new methods and solve complex problems across the organization. • Accountable for the development and performance of the Change Management function within IPH.

🎯 Requirements

• Bachelor’s degree in Business, Organizational Development, Change Management, or a related field. • 15+ years of experience leading business change, organizational change management, or transformation enablement within complex, enterprise environments. • 10+ years in a leadership role, guiding and developing the performance of a team of Change Management Professionals • Proven experience driving change adoption and business readiness for large‑scale transformation programs, preferably in insurance, financial services, or regulated industries. • Strong understanding of enterprise business process management, operating model design, and end‑to‑end value streams. • Demonstrated success enabling benefits realization and measuring adoption outcomes tied to strategic initiatives. • Experience operating within agile or scaled agile (SAFe) delivery environments. • Excellent stakeholder management, communication, and facilitation skills, with the ability to influence leaders at all levels.

🏖️ Benefits

• Comprehensive full medical, dental and vision Insurance • Basic Life Insurance at no cost to the employee • Company paid short-term and long-term disability • 12 weeks of 100% paid Parental Leave • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Retirement savings plan • Personal Paid Time Off • Paid holidays and company-wide Wellness Day off • Paid time off to volunteer at nonprofit organizations • Pet friendly office environment • Commuter Benefits • Group Pet Insurance • On the job training and skills development • Employee Assistance Program (EAP)