Key Account Onboarding Specialist

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Independence Pet Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 B2C

🧘 Wellness

Insurance • B2C • Wellness

Independence Pet Group is one of North America’s largest pet insurance and services organizations. The company supports insurance for more than 800,000 pets in the U. S. and Canada, with a mission to strengthen the bond between pets and their owners through innovative products and services. IPG offers a comprehensive range of underwriting options, turnkey partner solutions, and consumer-facing insurance products to support pets throughout their lives. The company is home to several insurance brands, providing vital support and services in the pet care industry.

📋 Description

• Analyze client-specific requirements to develop tailored solutions that drive customer satisfaction and operational efficiency • Act as a dedicated point of contact for high-profile clients, ensuring their unique needs and expectations are consistently met • Manage onboarding and administration for large to jumbo case sizes, ensuring accurate and timely execution of tasks • Review, analyze, and make decisions regarding qualified life events and eligibility updates for complex client portfolios, ensuring compliance with company policies • Coordinate and oversee implementation activities, ensuring seamless delivery for clients with diverse and complex needs • Lead and facilitate implementation meetings with employer groups, partners, and stakeholders, driving actionable outcomes for large-scale and high-value accounts • Independently review, analyze, and resolve client-specific challenges within established escalation and approval processes • Monitor system performance and participate in testing and rollout of enhancements • Identify and implement process improvements to maximize efficiency, productivity, and customer satisfaction • Perform additional duties as assigned

🎯 Requirements

• Associate’s or Bachelor’s degree in Insurance, Business, or related field preferred • 3-5 years of experience in insurance operations, banking, or a related field • Basic understanding of insurance operations and administrative processes • Exposure to file feed transmissions (EDI, eligibility files) preferred • Strong organizational skills with the ability to manage multiple tasks • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) • Strong written and verbal communication skills.

🏖️ Benefits

• Comprehensive full medical, dental and vision Insurance • Basic Life Insurance at no cost to the employee • Company paid short-term and long-term disability • 12 weeks of 100% paid Parental Leave • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Retirement savings plan • Personal Paid Time Off • Paid holidays and company-wide Wellness Day off • Paid time off to volunteer at nonprofit organizations • Pet friendly office environment • Commuter Benefits • Group Pet Insurance • On the job training and skills development • Employee Assistance Program (EAP)