Field Service Technician, Level III

Job not on LinkedIn

🕒 June 16

☕ Washington – Remote

☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Industrial Electric Mfg. (IEM)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1955

🏭 Manufacturing

⚡ Energy

🔧 Hardware

Manufacturing • Energy • Hardware

Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer in the U. S. of electrical distribution equipment and integrated power systems. For over 50 years IEM has designed and manufactured customer-specific power management solutions, including electrical distribution equipment up to 38kV, integrated power control systems, data center power solutions, and arc-resistant switchgear. Their offering and engineering focus serves industrial, commercial, and data center customers requiring robust, configurable electrical hardware and energy distribution systems.

📋 Description

• Independently perform advanced start-up, commissioning, testing, troubleshooting, service, and repair of IEM equipment, including switchboards, control panels, and power products. • Install, modify, inspect, and support electrical or mechanical components and subassemblies, which may include panelboard interiors, circuit breakers, bus bar, subpanels, control components, power cabling, and control wiring. • Lead or support complex field service activities, including high-priority customer issues, critical commissioning needs, and escalated technical concerns. • Attend project meetings and coordinate with contractors, clients, Project Managers, Field Service leadership, manufacturing teams, engineering, and other internal support groups. • Analyze system failures, identify root causes, and determine appropriate corrective actions for complex technical issues. • Troubleshoot electrical circuits, control wiring, networking equipment, and related field service issues. • Coordinate with Project Managers, manufacturing facilities, engineering, quality, or other internal teams to resolve product, commissioning, or customer-reported issues in the field. • Accurately document service activities, root cause analysis, corrective actions, parts usage, open items, and follow-up requirements. • Provide technical guidance, mentoring, shadowing, and on-the-job training to Level I and Level II technicians, as needed. • Perform other duties as assigned by management.

🎯 Requirements

• Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS systems, generators, PDUs, or related equipment commissioning activities preferred. • Minimum of 3+ years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience preferred. • Minimum of 2+ years of experience supporting switchgear start-up, commissioning, troubleshooting, repair, or related field service activities preferred. • Demonstrated ability to independently troubleshoot and resolve complex electrical, mechanical, power distribution, or commissioning-related issues in the field. • Ability to read and interpret electrical wiring diagrams, schematics, work instructions, technical drawings, and service documentation. • Strong diagnostic, problem-solving, and troubleshooting skills required. • Ability to safely use hand tools, power tools, and electrical testing equipment. • Working knowledge of electrical safety practices, PPE requirements, and safe work procedures. • Good verbal and written communication skills, including the ability to provide clear technical updates to customers, contractors, Project Managers, Field Service leadership, and internal support teams. • Ability to work independently with limited supervision and escalate critical issues appropriately. • Strong organizational skills with the ability to accurately document service activities, root cause analysis, corrective actions, parts usage, and follow-up items. • Ability to provide technical guidance, mentoring, or on-the-job training to Level I and Level II technicians as needed.

🏖️ Benefits

• comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success