Senior Manager, Key Account Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Industrial Electric Mfg. (IEM)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1955

🏭 Manufacturing

⚡ Energy

🔧 Hardware

Manufacturing • Energy • Hardware

Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer in the U. S. of electrical distribution equipment and integrated power systems. For over 50 years IEM has designed and manufactured customer-specific power management solutions, including electrical distribution equipment up to 38kV, integrated power control systems, data center power solutions, and arc-resistant switchgear. Their offering and engineering focus serves industrial, commercial, and data center customers requiring robust, configurable electrical hardware and energy distribution systems.

📋 Description

• Lead the operational strategy, execution, and continuous improvement efforts for the company’s most critical customer accounts • Serve as the primary operational lead for major operational initiatives and strategic account-related projects • Align supply chain, manufacturing, engineering, sales, inventory management, shipping, and executive leadership • Oversee the Demand Planning Team and develop accurate demand forecasts • Drive operational readiness and coordinate customer requirements with internal business capabilities • Develop and execute account-specific operational strategies supporting growth, customer satisfaction, and profitability • Act as the primary contact for complex operational issues, escalations, and strategic initiatives • Lead cross-functional projects including NPI, process improvements, system implementations, capacity expansions, customer onboarding, network optimization, and supply chain transformation • Establish project timelines, milestones, risk mitigation plans, and stakeholder communication strategies • Coordinate Manufacturing, Engineering, Supply Planning, Inventory Management, Logistics, Sales, and other functions • Monitor project performance, risks, and dependencies and lead teams in developing solutions • Lead and develop Demand Planning professionals • Oversee forecasting, demand reviews, and inventory planning for strategic accounts • Improve forecast accuracy and implement demand planning best practices and continuous improvement initiatives • Align customer demand with manufacturing capacity and inventory strategies • Identify supply constraints, operational risks, and capacity challenges and drive resolution plans • Provide business updates, operational reviews, and performance insights to senior leadership • Develop and monitor KPIs for forecast accuracy, customer service, inventory health, project execution, and operational efficiency • Lead root cause analysis and corrective actions • Support digital transformation and process automation initiatives

🎯 Requirements

• Bachelor’s degree in supply chain management, Operations Management, Business, Engineering, or a related field; equivalent combination of education and relevant professional experience will be considered in lieu of a degree • 8+ years of progressive experience in supply chain, operations, planning, or customer operations roles • 3+ years of leadership experience managing planning, operations, or supply chain teams • Experience leading cross-functional operational projects and New Product Introduction (NPI) initiatives • Strong understanding of demand planning, supply planning, inventory management, and manufacturing operations • Proven ability to influence and collaborate across multiple functions and organizational levels • Excellent project management, analytical, communication, and problem-solving skills • MBA or advanced degree preferred • APICS/ASCM certifications (CPIM, CSCP) or equivalent preferred • Experience working with ERP, APS, and forecasting systems preferred • Experience in complex manufacturing, consumer products, industrial, medical device, or related environments preferred

🏖️ Benefits

• Comprehensive and competitive benefits package designed to support employees' well-being, growth, and long-term success