CRM Architect – Specialist

Job not on LinkedIn

🕒 March 11

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🗣️🇧🇷🇵🇹 Portuguese Required

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Logo of INEX

INEX

51 - 200 employees

Founded 2002

🤝 B2B

🏢 Enterprise

🤖 Artificial Intelligence

B2B • Enterprise • Artificial Intelligence

INEX is a Brazilian technology company that builds custom digital solutions and provides IT services to other businesses. For over 15 years it has offered software development (software factory), multidisciplinary development squads, business intelligence, technology architecture, data analysis and artificial intelligence, IT staffing/hunting, and IT operations and support. INEX focuses on improving client performance across industries such as finance, insurance, health, telecom, education, construction and retail by delivering end-to-end product development, agile methodologies, and managed technology services.

📋 Description

• Drive the evolution and governance of a technology ecosystem supporting multiple business verticals. • Ensure integration and seamless operation of Salesforce and Microsoft Dynamics 365 platforms. • Define standards and architectural blueprints for CRM platform customizations. • Contribute to the customer-centricity strategy. • Ensure efficient use of the platforms' native capabilities. • Design integration architectures between front-end and back-end using APIs. • Conduct design reviews and provide technical mentoring.

🎯 Requirements

• Experience with Salesforce (Sales Cloud, Service Cloud, and Marketing Cloud) and Microsoft Dynamics 365 Customer Engagement. • Knowledge of Customer Data Platform (CDP) and Master Data Management (MDM). • Proficiency in event-driven integration architectures and service buses (e.g., MuleSoft, Azure Service Bus). • Experience integrating CRM platforms with enterprise data ecosystems. • Preferred: Salesforce Architect or Microsoft Power Platform Solution Architect certifications. • Experience with Salesforce Data Cloud or Azure Data Factory. • Experience working in environments with shared IT governance and agile methodologies.

🏖️ Benefits

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